Browse
···
Log in / Register
Job Summary: This position involves consulting customer needs, offering appropriate value propositions, expanding connections with additional services, and building delightful customer relationships. Key Highlights: 1. Consult customer needs and offer value propositions suitable for customers. 2. Build relationships and deliver delightful experiences in every interaction. 3. Provide consultative service and conduct product and service tastings. Job Description: The Customer Navigator (CN) must consult customer needs and offer the most suitable value proposition; Expand customer opportunities to connect with additional services so they can fully enjoy what they love in life; Demonstrate to customers that a solution is always available; Build relationships and deliver delightful experiences in every customer interaction. Requirements: · Completed High School education; · Basic knowledge of Microsoft Office suite; · Sales and customer service experience is desirable; · Familiarity with sales targets and performance metrics is a plus; · Experience with telecommunications is a plus; · Knowledge of Android and iOS systems is a plus. * Serve customers in person or online using official company-provided tools, adopting a consultative approach to identify needs and offer a unique value proposition; * Conduct product and service tastings, clarifying questions regarding specifications to provide greater decision-making confidence for customers; * Sell products (mobile phones and accessories) and services (plans and digital services) according to customer needs, following company procedures and guidelines; * Support customers in resolving issues related to services provided by Vivo; * Promote product and service offers and actively attract new customers; * Establish and foster customer relationships, imprinting one’s personal brand aligned with Vivo’s DNA to maintain this bond; * Contribute to organizing customer flow in-store and managing waiting lines when necessary; * Display products in the storefront and keep it organized according to company standards. For inquiries, contact: (038\) 999106722 * Medical assistance * Dental assistance * Commission * Meal allowance * Transportation allowance * Bonus * Birthday day off * Psychological support * Gympass Benefits: * Dental assistance * Education assistance * Meal allowance * Transportation allowance Local do trabalho: Presencial
