Receptionist - Integrative Ipatinga

Description

Job Summary: Integrative's Receptionist is responsible for welcoming patients, organizing appointments, managing payments, and ensuring efficient communication, serving as the first and last point of contact for patients. Key Highlights: 1. First and last point of contact, ensuring a welcoming and seamless experience. 2. Responsible for scheduling, payments, and internal communication. 3. Requires empathetic communication, proactivity, and organization. Job Mission To be the first smile and the last point of contact for patients at the clinic, guaranteeing a welcoming, organized, and seamless experience from the beginning to the end of their journey. The Integrative Receptionist is responsible for receiving and delighting patients, organizing appointments, managing payments and patient flow, and ensuring efficient communication among medical, nursing, and administrative departments. We seek a communicative, proactive, and organized professional who enjoys interacting with people and has the ability to identify sales opportunities and customer retention strategies. Main Responsibilities * Greet patients and companions with empathy, elegance, and professional demeanor. * Maintain the reception area consistently organized and aligned with the brand standards. * Schedule consultations and procedures, adhering to medical guidelines and the clinic's operational capacity. * Confirm appointments in advance via WhatsApp, phone call, or e\-mail. * Monitor appointment statuses and support the commercial team in cases of cancellations or walk-ins. * Notify the team about delays, unforeseen events, and patient flow within the clinical environment. * Record payments for consultations and procedures using the clinic's system. * Issue invoices. * Keep patient records updated in the system. * Track requests and maintain a complete history of all interactions. * Support logistics for reception supplies and request replenishments when necessary. * Collaborate synergistically with nursing staff, physicians, and the commercial department. * Participate in meetings and training sessions focused on continuous improvement of the patient experience. Behavioral Competencies * Empathetic and clear communication * Organization and attention to detail * Proactivity and anticipation of needs * Professional demeanor and confidentiality * Sense of belonging and accountability * Agility in task execution and prioritization