Perform logistical scheduling activities in customer service. Maintain control over fleet vehicle production, as well as timekeeping for respective drivers and operators. Support customer service and travel monitoring. **Responsibilities and duties** * Verify team attendance, identifying any absences or delays, in order to inform responsible managers so replacements can be arranged if necessary, aiming to prevent operational disruptions; * Conduct vehicle inspections, reviewing checklists completed by drivers and instructions noted by the previous shift's team leader, checking for vehicles that are unsafe for operation or require adjustments, ensuring smooth operational flow and achievement of established goals and results; * Maintain trip records by entering into appropriate spreadsheets all information collected during the day regarding customer entry and exit, including the protocol number for each CMVM (a document generated by the customer’s system allowing vehicle access to their facility) and invoice numbers, to track the number of trips performed, time spent on each process, and what and how much was loaded; * Perform daily closing procedures, transferring data collected from the previous day's operations and transcribing them into specific spreadsheets for subsequent submission and reporting to the client and supervisor; * Manage overtime hours by recording in a dedicated spreadsheet the total overtime worked by any team member at the Support Point, as requested by the client, to monitor total hours worked and ensure proper billing; * Schedule employee vacations according to guidelines provided by the Human Resources Department, organizing them to avoid negative impacts on operations or staffing levels at the Support Point; * Collect time clock data using electronic time clocks, inserting USB drives to import/export files into the appropriate system, then releasing them to be emailed to the Human Resources Department for further processing; * Assist in various stages of Operations, contacting support staff within the client's site, verifying the status of operations inside the facility, and relaying relevant information to the client when needed, to keep all information up to date and allow prompt action in case of unforeseen events; * Conduct vehicle inspections through checks and completion of inspection forms, evaluating vehicle conditions and issuing work orders (OS) to the Maintenance department when necessary, contributing to keeping all fleet vehicles in safe working condition and preventing incidents that could disrupt operations or endanger drivers; * Brief the manager of the next shift on significant operational events or important information for upcoming workdays; * Issue CTEs (transportation bills) through the system for client invoicing purposes; * Verify and confirm reports extracted from the system; * Generate appropriate spreadsheets listing the protocol numbers for all documentation processed in the system; * Maintain organized correspondence files, classifying and storing documents in labeled boxes according to content; * Open received mail pouches to sort and distribute correspondence; * Use the system to schedule pickups starting at 6 PM, assigning vehicles to collect materials; * Participate in route planning, optimization, and coordination based on cities and regions served by the branch; * Monitor vehicles from loading scheduling through freight completion, tracking them via GPS devices or mobile phones; * Respond to customer pickup requests received via email or phone calls, verifying details in the system and transmitting them by issuing a pickup order to the driver nearest to the collection location; * Issue trip manifests based on data received from Operations, ensuring shipments are properly documented; * Generate reports, spreadsheets, lists, and other documents for various control purposes, updating clients on delivery status, informing dispatching departments, using CTE data for client billing and driver payments (Freight Contract); * Register drivers, vehicles, suppliers, and owners, first reviewing required documents and consulting internal and external websites before entering data, ensuring drivers and vehicles are qualified for work; * Schedule pickups by receiving requests and contacting suppliers to obtain cargo details, aiming to maximize vehicle utilization; * Monitor pickups and deliveries by following up with respective drivers, contributing to ensuring high quality service delivery; * Review drivers’ logbooks to verify totals for services performed and toll expenses, enabling proper reimbursement; * Provide field guidance to operator and driver teams regarding types of wood to be loaded and optimal driving routes, aiming to ensure high-quality work and customer satisfaction; * Supervise loading operations, assigning equipment to load Bitrem and Tritrem vehicles, determining where drivers will pick up transport documents, and specifying which loads each driver should handle, aiming to optimize time usage according to customer needs; * Verify, together with the operator, all documents required for equipment release, and check for any oil or fluid leaks from the equipment; * Coordinate small meetings with drivers and field operators to discuss topics related to movement and area performance; * Determine vehicle availability based on information from Maintenance, ensuring functional vehicles and equipment are available, avoiding breakdowns, downtime, and unnecessary costs; * Monitor working hours of drivers and operators to enable efficient scheduling of pickups and deliveries according to availability; * Perform other related professional duties as directed by immediate supervisors. **Requirements and qualifications** * Bachelor's degree in Logistics or related fields; * Professional experience in the role; * Basic Office Suite skills; * Intermediate knowledge of Operations department routines; * Basic knowledge of traffic regulations. **Additional information** * **Meal Allowance \-** Receive assistance to cover your daily meals with greater peace of mind and well\-being. * **Transportation Voucher \-** Move without worries—easily commute to work with our transportation allowance. * **Health Insurance \-** Take care of your health and your family’s with a comprehensive plan offering broad coverage at top hospitals and clinics. * **Dental Plan \-** Smile without worries! Our dental plan ensures the care you and your family deserve. * **Life Insurance \-** Peace of mind for you and your loved ones with a complete life insurance policy, providing protection during unexpected moments. * **WELLHUB**: Access to numerous gyms and sports centers to care for your body and mind, wherever and whenever you want. * **SEST/SENAT \-** Exclusive benefits for transportation professionals, including healthcare, leisure, and training services. * **Educational Institution Partnerships \-** Invest in your future with special discounts on undergraduate, graduate, and specialization courses. Expresso Nepomuceno ranks among Brazil’s top 10 logistics companies, and much of this success comes from our team, always on the move across Brazil’s highways. We offer diverse opportunities across many areas involved in the entire logistics chain, ranging from internships to full management roles. Additionally, we operate in over 30 branches and support points throughout the national territory—surely there is a unit near you! Join over 5,500 employees who have been constantly moving since 1959! **Expresso Nepomuceno is committed to ensuring all employees work in an environment free from all forms of discrimination and harassment, whether based on race, color, sex, gender, sexual orientation, age, religion, or nationality.**