TECHNICAL SUPPORT (SUPPORT) - EXTERNAL

Description

Job Summary: We are seeking a proactive and detail-oriented professional to provide home-based technical support to our customers, ensuring high-quality internet connectivity, performing tests, and guiding users on optimal internet usage. Key Highlights: 1. Home-based customer service and technical support 2. Equipment configuration and network infrastructure setup 3. Connection troubleshooting and resolution **Job Function Summary** We are seeking a proactive and detail-oriented professional to provide home-based technical support to our customers. You will be responsible for ensuring high-quality connectivity by performing tests, replacing equipment, and advising users on optimal internet usage. **Key Responsibilities** * **Home Visits:** Conduct scheduled technical visits for support and maintenance. * **Performance Testing:** Execute speed tests (Ping, Download, Upload) and diagnose packet loss or signal interference. * **Equipment Configuration:** Install and configure routers, ONUs/Modems, and signal repeaters. * **Basic Infrastructure:** Inspect cabling (UTP or Fiber Optic) and connectors. * **Reporting:** Complete service orders via mobile app/system, documenting performed tasks and final signal quality. Requirements: \- Valid Class A driver's license (CNH A) \- Networking knowledge Work Region: Vespasiano, Santa Luzia, and surrounding areas Strong interpersonal skills Immediate availability We offer: \- Employment Type: CLT (Consolidation of Labor Laws) \- Market-competitive salary \- Meal Allowance \- Transportation Allowance \- Health Insurance \- Hazard Pay Interested candidates, please send your PDF resume via WhatsApp to: (31\) 98793\-8303 or email janilson@link7\.com.br Job Type: Full-time, Permanent CLT Benefits: * Medical assistance * Internet allowance * Profit-sharing program * Life insurance * Meal allowance * Food allowance * Transportation allowance Screening Question(s): * Do you possess strong communication skills with both internal and external customers? * Do you have experience in computer and peripheral maintenance? * Do you have experience in WiFi network configuration and installation? * Do you have basic knowledge of Mikrotik, Ubiquiti, and similar equipment configuration and operation? * Do you reside in Sete Lagoas \- MG? Experience: * IT Technician or Network Technician (completed or currently pursuing) (Mandatory) * IT-related education (completed or currently pursuing) (Mandatory) Work Location: On-site