Monitoring Operator

Description

Job Summary: A PJ professional to monitor camera systems, analyze alerts, manage tickets, and report incidents, acting proactively to drive improvements. Key Highlights: 1. Continuous monitoring of security systems and equipment. 2. Incident ticket management and effective communication of occurrences. 3. Proactive intervention to prevent recurrence and suggest improvements. **Monitoring Operator – Service Provider** Opportunity Type: Exclusively for professionals with their own companies – PJ. Model: On-site support for a 3AM IT client. Duration: Fixed-term Working Hours: Business hours Centro, Belo Horizonte/MG Responsibilities and Duties: • Continuously monitor camera systems and related equipment. • Verify alerts and notifications generated by monitoring systems. • Analyze alerts to determine criticality and required actions. • Log complaints with technical departments or responsible parties. • Contact competent authorities (e.g., 190) in emergency situations. • Ticket Management. • Keep all involved areas (internal and external) duly informed about incident progress. • Provide clear and timely updates in cases of critical incidents. • Act proactively to prevent recurrence, suggesting improvements to monitoring and response processes. • Comply with established operational procedures and security policies. Qualifications and Requirements: Experience in the field. Minimum Education: Bachelor's Degree