Description
Job Summary:
Professional responsible for telephone and WhatsApp-based patient communication, focused on appointment scheduling, information provision, and medical schedule organization.
Key Highlights:
1. Humanized and excellent patient care
2. No prior experience required
3. Psychological, legal, social, financial, and nutritional support
**Responsibilities:**
* Receptive telephone and WhatsApp communication with patients, emphasizing humanized and excellent service;
* Scheduling, canceling, and rescheduling appointments and examinations in the system;
* Providing information regarding procedures, preparation instructions, schedules, physicians, and healthcare units;
* Organizing medical schedules, considering health insurance rules and physicians' specific requirements; and other duties inherent to the position.
**Desired Qualifications:**
Completed high school education and basic Microsoft Office proficiency;
**No experience required.**
**Working Hours:**
Monday to Friday, 10:00 AM to 6:00 PM, and one Saturday from 7:00 AM to 1:00 PM
Monday to Friday, 11:00 AM to 7:00 PM, and one Saturday from 7:00 AM to 1:00 PM
Benefits:
* Transportation allowance
* Meal allowance of R$ 25.00 per workday
* Health and dental plan (Unimed) – enrollment available after 3 months
* Araújo pharmacy network – enrollment available after 3 months
* Wellhub (Gympass) – wellness program
* Optum – psychological, legal, social, financial, and nutritional support