Customer Service Assistant

Description

Job Summary: We are seeking a Customer Service Assistant to join our team, ensuring agile, efficient, and high-quality customer service across digital channels, following up on cases until resolution. Key Highlights: 1. A young, innovative, and future-oriented company 2. Focused on clean and renewable energy 3. GPTW: Recognized as one of the best places to work At **Evolua Energia**, we believe growth is a collective journey. We are a young, innovative, and future-oriented company, and we are proud to be a certified **GPTW**, recognized as one of the best places to work. Our purpose is to drive access to clean and renewable energy in a simple, digital way—generating positive impact for our customers, employees, and the planet. **About the role:** We are looking for a **Customer Service Assistant** to join our team, delivering agile, efficient, and high-quality customer service across digital channels, following each case through to resolution and ensuring a consistently positive customer experience. **Your main responsibilities:** * Respond to customers via digital channels (WhatsApp and phone). * Record all interactions and information in the system. * Proactively contact customers when necessary. * Support continuous improvement of customer service processes and experience. * Adhere to department-defined quality and courtesy standards. **What we expect from you:** * Completed high school education. * Prior experience in customer service. * Strong written and verbal communication skills. * Empathy and patience to interact with diverse customer profiles. * Organizational skills and attention to detail. * Proactivity and commitment to results. **You’ll stand out if you have:** * Experience in customer service within the energy sector. * Experience handling simultaneous channels (phone and WhatsApp). **Benefits that make a difference:** **Meal/Voucher Allowance (VR/VA):** Choose your favorite meals with greater freedom and peace of mind. **Health Insurance Plan:** We care about our employees’ physical, emotional, and social well-being. **Dental Insurance Plan:** A healthy smile always within reach. **Pet Health Coverage:** Ensure essential consultations and care for your pet through a dedicated pet health insurance plan. **Life Insurance:** Security and protection for what matters most. **Birth Bonus:** A special gesture to celebrate the arrival of your baby. **Special Discount on Energy Bills:** Get more energy for what moves you—at a lower cost. **Career and Compensation Framework:** Career development and growth, with the recognition you deserve. **Partnerships with Educational Institutions:** Courses and training programs at special rates to support your continuous evolution. **Relaxation Area:** A space to unwind and recharge alongside your team. **Gympass:** Access gyms, yoga, dance, and more options for your physical and mental well-being. **Corporate University:** Ongoing training for those eager to learn and advance along their career path. **Pharmacy Discounts:** Prioritize health with practical tools for everyday life. **Psicologia Viva:** Prioritize mental well-being with convenient, confidential access to mental health professionals. Want to join a company that values innovation, growth, and people? Evolve with us! \#JoinEvolua \#FutureCareer \#EnergyThatTransforms \#GreatPlaceToWork