Technical Support Analyst / IT

Description

Job Summary: We are seeking a Level 1 Technical Support Analyst to provide remote and on-site support, ensuring continuity of IT services with agility and quality. Key Highlights: 1. Dynamic and collaborative environment with continuous learning 2. Exposure to diverse scenarios and technical challenges 3. Opportunity for accelerated technical development and career advancement **About the Role** We are looking for a Technical Support Analyst to deliver Level 1 (N1) support, providing remote and on-site assistance to clients, ensuring continuity of IT services with agility, organization, and quality. ?️ **Responsibilities** * Level 1 technical support via ticketing systems, remote access, and on-site visits * User support (hardware, software, and connectivity) * Diagnosis and resolution of incidents involving: + Windows 10/11 and macOS + Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) + Basic networking (IP, DNS, DHCP, Wi-Fi) * Installation, configuration, and standardization of equipment * On-site client support * Ticket registration and documentation * Structured escalation to Level 2/Level 3 ? **Requirements** **Mandatory:** * Experience in user support (Service Desk / Help Desk) * Knowledge of Windows, Microsoft 365, and basic networking * Basic hardware knowledge (routine maintenance) * Experience with remote access tools and ticketing systems **Desirable:** * Experience in MSP companies * Active Directory and RMM tools * Corporate networking (Ubiquiti, Sophos, or similar) * Familiarity with information security and ITIL **Differentiators:** * Valid driver's license — Category A * Willingness to travel ? **Behavioral Competencies** * Clear and professional communication * Organization and discipline * Analytical ability * Proactivity and sense of urgency * Effective management of multiple tasks ️ **What We Offer (Environment and Culture)** * Dynamic and collaborative environment with continuous learning * Exposure to diverse scenarios and technical challenges (variety of clients) * Solution-oriented culture, autonomy, and accountability * Opportunity for accelerated technical development * Close interaction with leadership and room for career growth