Is a growth opportunity arriving? We have one! We are seeking communicative, proactive, and customer-focused professionals to deliver inbound service for the NIP-Prone operation! This position is exclusively designed for Specialists who serve beneficiaries of Unimed BH products (all Unimed operations). **Responsibilities and duties** * The Specialist will handle inbound voice calls from NIP-Prone PAs (i.e., strategic customers who have already filed complaints with the ANS). Although these customers are considered sensitive, they will receive differentiated treatment while maintaining the same high standards of quality, transparency, empathy, and courtesy. **Requirements and qualifications** * Be a Specialist in any Unimed BH operation; * Minimum of 4 months in current position/salary level; * Performance rating: equal to or greater than 100 (Good Performer); * Absenteeism score: equal to or higher than 85. **Additional information** Applications accepted until 12/10, with all stages completed on Gupy; **Salary** BRL 1,600.00 + variable remuneration up to BRL 232.00 (BRL 50.00 from Atento + BRL 182.00 operational bonus) **Working hours** * From 10:00 AM to 6:12 PM **Work schedule** 180 hours per month – 5-day workweek – works Monday through Friday, with fixed days off on Saturdays, Sundays, and national holidays. **Work location:** On-site at Atento Belo Horizonte – Prado Site: Rua Jaceguai, 220 – Prado, Belo Horizonte – MG, 30411-040, Brazil. Hello, welcome to the next step in your professional career! **** At Atento, we consistently invest in our people’s development and have spent over 20 years creating opportunities—join us in growing together! Here you’ll find all available ESCALADA positions! To apply, please ensure you meet all prerequisites requested for the position you wish to apply for; therefore, carefully read the job posting. Keep all your personal information updated and complete, especially your education level registered in Pessoas Online (if updates are needed, access: Service Desk > Corporate Applications > Pessoas Online > Update Registration Process). You may apply for only one available position at a time on our website. Our analysts will review all eligibility criteria, and you will receive communication regarding all stages of the selection process via our portal and your registered email. **Important application criteria:** * **Must not be an intern or apprentice;** * **Team-to-Talk (TTT) score must be Good or higher;** * **Must meet the minimum tenure requirements in current company/function as specified for the position** (refer to internal recruitment policy, Escalada manual, and related guidelines available on A1). * **For Infinity employees, an ABS score of 15% will be applied in the absence of a TTT score (in case of disqualification due to score, please contact your leader).** Also check out **Carreira 10 – the podcast that helps you grow professionally!** ##### **#01: Welcome to Carreira 10.** ##### **#02: How to prepare for an interview?** ##### **#03: How to switch departments within Atento?** ##### **#04: How to prepare for management roles? (Interview with an employee)** ##### **#05: Do you know how to participate in Escalada processes?** ##### **#06: Do you know how Escalada transforms our employees’ lives?** ##### **#07: How to prepare for a management role? (Interview with an employee)** ##### **#08: What does it take to join the Planning department?** ##### **#09: You asked, and now you get it! See what’s new and improved in Escalada.** ##### **#10: Do you know what the Quality department does?** ##### **#11: Do you know how the Career Path works across the Atento Group?** ##### **#12: What role does Coaching play in your development?** **#13: Getting to know the Global Systems department**