Support Analyst

Description

Job Summary: Provide technical support to IT users, resolving hardware, software, and network issues, configuring equipment, and administering systems. Key Highlights: 1. Comprehensive technical support for IT users. 2. Troubleshooting hardware, software, and network issues. 3. Collaborating with the IT team to resolve challenges. We build successful digital businesses through deep customer experience immersion and agile delivery throughout the creation and evolution of digital services and products. We are passionate about technology and great experiences, energized by change, and driven by people. Are you ready to join our digital ecosystem? Come be a Squader! **What You’ll Do** ------------------------ * Provide technical support to information technology users via phone, e\-mail, chat, or in person. * Diagnose and resolve hardware, software, and network issues. * Configure and install equipment and software, including updates and patches. * Perform preventive maintenance on IT equipment and systems. * Manage user accounts and permissions. * Monitor and report IT issues, and collaborate with other members of the IT team to resolve them. * Assist with system administration tasks such as backups and data recovery. **What You Need** ---------------------- ... * Basic knowledge of operating systems (Windows, macOS, Linux) * Fundamental understanding of networking (TCP/IP, DNS, DHCP) * Problem-solving and debugging skills * Familiarity with remote support tools (TeamViewer, AnyDesk, Remote Desktop) * Familiarity with productivity software (Microsoft Office, Google Workspace) * Familiarity with data backup and restoration techniques. * Knowledge of ticketing system software * Experience with operating systems; * Experience providing user support; ### ***Work Schedule: 7:00 AM to 4:00 PM \- Estoril Neighborhood*** **For a Positive and Evolving Journey** ------------------------------------------------- * Physical health care: Medical and Dental Assistance * Prudential Life Insurance * Mental health matters too: Partnership with PlenaVi and A\&M for individual psychotherapy sessions; * Eating well makes a difference: Meal or food allowance; * Exercise is essential for daily well-being: Wellhub (formerly Gympass); * Extended Paternity and Maternity Leave; * Further development: Partnerships with educational institutions and language schools; * Birthday day off; * Enjoy your free time: Benefits club with diverse partnerships and exclusive discounts across wellness, education, languages, gastronomy, services, and products; * SQ MATCH: Our talent referral program where you’re rewarded for every referred candidate who is hired; * Participation in internal communities: Support throughout your journey, experience sharing, study groups, and learning paths; * Annual Profit Sharing: Based on company performance results * One-on-one: Alignment of career expectations and goals, open exchange, safe space; * Interaction among colleagues: Regular internal events; **Why Become a Squader?** --------------------------- * **We’re global:** We have Squaders across Brazil and some abroad, working on high-impact, globally recognized client projects. We already have projects in the US, Canada, and South Africa. * **Anywhere office:** Our work model is anywhere office, though some projects may be hybrid or on-site (see job description). You’ll have autonomy to align your schedule with your leader, balancing your routine and project deliverables. * **An environment conducive to growth:** We foster a collaborative environment rich in learning, valuing people’s training and development. * **Constant growth:** We are consolidating as one of Brazil’s top 5 digital consulting firms. * **Career paths:** Your professional journey will be built together with an engaged leadership team, offering opportunities to transition across projects, roles, and business units within the SQUADRA ecosystem. * **People-first care:** Our core is digital, but none of this would be possible without our people. Thus, our focus is on creating a positive, memorable, and human-centered journey for our Squaders.