The Universo AGV Universe is a vehicle protection association whose purpose is, through mutualism, to offer all Brazilians a high-quality, excellent service. It focuses on guaranteeing various benefits to members across Brazil who own passenger or work vehicles—including motorcycles, cars, trucks, and premium vehicles. **Responsibilities and duties** * Analyze vehicle incidents of low complexity; * Complete internal forms; * Monitor each stage of the process until its conclusion; * Supervise external service providers and syndicates, ensuring compliance with deadlines and evaluating service quality; * Populate our proprietary CRM system and specific spreadsheets with accurate data and information to meet deadlines; * Analyze documents and assess the presence of fraud indicators in each case to maximize syndicate effectiveness; * Verify the existence of irregularities and refer necessary cases to the legal department; * Daily management of information related to ongoing processes; * Conduct frequent telephone contact with members, third parties, public agencies, and others as required. **Requirements and qualifications** * Completed high school education; * Proficiency in Microsoft Office suite; * Prior experience in the field is desirable. **Additional information** Only Universo members enjoy: * Freedom to dine wherever you prefer using our Caju card, with R$40.00 credited per working day; * Choice between transportation allowance or fuel assistance; * Your health is one of our top priorities—your gym membership via Gympass is fully covered by us! Dependent plans start at R$29.90; * Co-payment medical assistance provided by Unimed; * Training programs offered through Performance Academy; * Development incentives via university partnerships, offering scholarships of up to 50% for undergraduate and postgraduate courses; * Language school partnerships providing special conditions for online or in-person study; * Access to the You Club, offering numerous discounts and benefits at thousands of establishments—including supermarkets, cinemas, pharmacies, hotels, and more; * We also care about your pet—you’ll receive exclusive discounts on assistance plans from our partner Au Happy; * Vehicle protection! 20% discount on Universo AGV association plans! * Gamification program: earn coins for every goal achieved and redeem them for rewards at the Up Store; * SESC card for you and your dependents, granting access to numerous benefits nationwide—including high-quality activities and services at low cost. We are specialists in a matter of shared interest. Universo AGV focuses on guaranteeing diverse benefits to members who own passenger or work vehicles. A regulated and authorized activity under the laws of our country (Brazil), states, and municipalities. As an association, Universo AGV exists to fulfill the collective needs proposed to its members through cooperation.
João Silva
Indeed · HR
João Silva
Indeed · HR
