Technical Support Coordinator

Description

**Job Description:** We are seeking a Technical Support Coordinator to lead our team in infrastructure management, monitoring, and customer support. We are looking for a consultative, solution-oriented professional focused on support excellence, capable of ensuring high service availability and continuous service improvement. **Your responsibilities:** Lead and engage the support team, ensuring performance and customer satisfaction. Monitor KPIs (SLA, NPS, ticket resolution time) and propose improvements. Handle critical incidents and provide technical support to the team. Manage tools such as Acronis, Zabbix, Grafana, and WinThor ERP. Administer physical and virtual environments (Windows Server, VMware, hybrid cloud). Promote best practices, conduct training, and maintain documented processes. Collaborate with other departments and participate in client meetings. **Requirements:** Bachelor's degree in IT or related fields. Solid experience managing technical support teams. Practical experience with backup, monitoring, virtualization, and WinThor ERP. Collaborative leadership profile, clear communication, and results orientation. Proficiency in ticketing tools and advanced Microsoft Office suite. Preferred: ITIL v4 certification or experience\. **Benefits:** Medical insurance Dental insurance Fuel allowance Company mobile phone Life insurance Meal allowance Meal voucher Transportation voucher Gympas Benefits: * Dental insurance * Fuel allowance * Company mobile phone * Life insurance * Meal allowance * Meal voucher * Transportation voucher Work location: On-site