PROCESS ASSISTANT - Belo Horizonte

Description

Job Summary: This role requires ensuring efficient delivery of unit keys with a focus on customer satisfaction, collaborating with various teams to optimize processes. Key Highlights: 1. Focus on customer satisfaction and efficiency in key delivery 2. Collaboration with multidisciplinary teams 3. Dynamic environment with opportunities for process improvement Talking about MRV\&CO (MRV, Urba, Luggo, Sensia and Resia) means much more than the titles we have earned throughout our 43-year history. Being the largest construction company in Latin America is a great source of pride for us. But that’s not all! We want more — and to go beyond! We are an innovative and tireless company in our pursuit of housing solutions. We are MRV\&CO, and soon we aim to be recognized as a housing platform across diverse fronts and possibilities. We challenge ourselves and believe in our strength. And it is important to emphasize: MRV\&CO’s strength lies in our people. People — with a capital “P” — engaged, proactive, transformative. In short: a Green Blood team! We believe in transparent relationships, in valuing achievements, and we will not compromise the values that brought us here. We are certain that, day after day, we build the future we desire — and this future is reflected in our purpose: building dreams that transform the world. **Responsibilities and Duties** **Your Day-to-Day Will Include:** * Ensuring customers receive their unit keys in the shortest possible time, focusing on efficiency and customer satisfaction; * Supporting the key delivery process, handling scheduling incidents, and issuing notifications; * Conducting meetings with local teams to identify and correct delivery routes and improve unit delivery processes; * Collaborating with different departments — including Legal, Customer Relations, Construction, and Sales — to ensure units are delivered according to agreements with customers; * Managing the key backlog in various situations: key consignment, deceased owners, unlawful possession, and requesting and evaluating unit registration documents. **Requirements and Qualifications** **What We Expect From You:** * Basic knowledge of Office tools (Excel, Word, and PowerPoint); * Customer-focused mindset; * Practical, hands-on profile capable of adapting to changing realities within a dynamic context; * Ability to work collaboratively in multidisciplinary teams. * Organization and proactivity; * Communication and interpersonal skills. More than houses, we aim to build solutions. We already have over 30,000 direct and indirect employees, committed to building a better future for everyone. We believe diversity and inclusion are essential components for societal growth, as well as critical factors for the sustainability of our business. We strive to foster a safe, diverse, and inclusive environment where everyone has equal opportunities to grow and advance. To achieve this, our actions focus on ensuring: * Gender equity * Racial equity * Inclusion of people with disabilities * Diversity of gender identities and sexual orientations **Transforming society is a great challenge. But together, it is possible. Join a group that looks toward the future while believing that the transformations we envision for tomorrow must begin today.**