We have an opportunity to work as a Telemarketing Operator, with working hours from **1:40 PM to 8:00 PM**, **Monday through Friday**, at the Customer Service Center. **Responsibilities and Duties** **MAIN DEPARTMENT ACTIVITIES** * Perform and direct departmental activities according to demand, recording all actions in the system * Respond to customers receptively/actively/via WhatsApp, providing information and resolving questions related to scheduling appointments and exams * Reschedule physicians’ appointments when necessary * Update registrations when required **Requirements and Qualifications** **Requirements:** * Completed high school education * Must be 18 years of age or older * Basic computer skills and proficiency in Microsoft Office * Strong communication skills **Desirable:** * Experience in customer service **Additional Information** **We offer the following benefits:** * Health insurance plan * Dental insurance plan * Transportation allowance * On-site meals * Food basket * Life insurance * Partnerships with educational institutions * SESC and TAUÁ membership agreements * Wellhub (Gympass) **Our DNA is a blend of innovation, passion, and commitment.** This essence goes beyond our projects — it lives within each one of us. We are over 4,000 people united by the same mission: **to care for people** safely, competently, and excellently. **Integrated Care** With over 70 years of history, we have become a reference in comprehensive healthcare assistance and stand out in highly complex procedures, including neurological and cardiac surgeries, organ transplants, and minimally invasive techniques—especially robotic surgery. Offering over 40 medical specialties, **we invest in cutting-edge technology and highly qualified professionals** to ensure the best treatment for every person who trusts our 30+ services. **People are the heart of Felício Rocho** Our hearts beat strongest when caring for people. We believe that quality care requires **the strength of diversity and the ability to drive progress.** We recognize that innovative thinking and creative solutions—essential to making our hospital thrive—emerge from a plurality of ideas, experiences, and perspectives. For us, diversity and inclusion are serious, fundamental commitments embedded in our organizational culture. Felício Rocho not only values diversity in all its forms but also strives to create opportunities where **every voice is heard and every individual is respected for their authenticity.** **City of Health:** Located on Avenida do Contorno in Belo Horizonte, Hospital Felício Rocho operates, in addition to its main campus, six additional units recognized for excellence in: * Andradas Unit * CEAP Unit (Center of Excellence in Primary Care) * Goitacazes Unit * Platina Unit * Prado Unit * Uberaba Unit Does our “Rocho Way” resonate with you? Then **#JoinRocho**