Description
Job Summary:
IT Technical Support professional responsible for providing support, opening and tracking tickets, and monitoring SLA.
Key Highlights:
1. Technical support via phone and WhatsApp
2. Ticket tracking and SLA monitoring
3. Routine tasks of a Technical Support Analyst
An Information Technology company is seeking a Technical Support Analyst in Belo Horizonte (Barro Preto).
**Responsibilities:**
Provide technical support via phone and WhatsApp. Open and track tickets. Monitor service-level agreement (SLA) compliance to ensure adherence to agreed-upon response and resolution timeframes with clients. Perform duties typical of a Technical Support Analyst role. On-site work required in Belo Horizonte / MG.
Prior experience as a Technical Support Specialist, Technical Support Technician, Help Desk Analyst, or Support Consultant may indicate alignment with some responsibilities of this position.
Bachelor's degree required. Relevant experience required.
**Compensation and Benefits:**
* Salary: Salary range will be disclosed during the interview.
* Profit Sharing
* Meal Allowance
* Transportation Allowance
* Health Insurance
* Dental Insurance
* Life Insurance
* Banked Hours
* SESC Membership
* Training Programs
**Additional Information:**
* Employment Type: Full-time, on-site.
* Schedule: Full-time
* Working Hours: Monday to Friday, from 08:00 to 18:00.