Job Description: * High school diploma required; * Experience in receptive customer service; * Proficient computer skills; * Experience working with goals and performance indicators; * Easy access to the Estoril neighborhood/Belo Horizonte. * Conducting various telephone contacts (Members, Third Parties, Various Departments, Consultants, and Managers) and handling diverse incoming calls; * Scheduling installations, maintenance, and tracker removals; * Confirming execution of scheduled services with installation technicians; * Liaising with the Registration and Support Department to clarify specific issues; * Liaising with Consultants and Managers to clarify specific issues; * Operating various tracking platforms used; * Negotiating service fees with installation technicians; * Supporting the manager in identifying failures, gaps, barriers, and signs of fraud; * Performing various administrative routines. 2512070202191756292