Job Summary: An IT Support Professional responsible for maintaining computers, printers, and systems; supporting end users; and managing network infrastructure. Key Highlights: 1. Daily handling of maintenance and support tickets 2. Corrective and preventive maintenance of equipment and software 3. Technical support for staff, faculty, and students **HERE YOUR CAREER STARTS BIG.** **JOIN US AS AN** ***IT SUPPORT TECHNICIAN*** **AT YDUQS.** We have an ambitious project requiring a team willing to think originally and disruptively, with the goal of solving today’s major challenges in education: access, technology, customization, and student success. We are an energetic company—born large, delivering extraordinary results. Join this team! **COME TRANSFORM LIVES—INCLUDING YOUR OWN.** **Responsibilities and Duties** **The main challenges as an** ***IT SUPPORT TECHNICIAN*** **are:** * Daily handling of maintenance tickets for computers, printers, and application systems, aiming for rapid response to customers; * Corrective and preventive maintenance of equipment and software based on incoming requests, ensuring technological resource availability; * Providing IT support to staff, faculty, and students to meet their needs according to quality service standards; * Performing maintenance activities on computer networks and telephony systems to ensure resource and information availability; * Reporting problems and security policy violations to uphold internal norms and procedures. **Requirements and Qualifications** **We seek professionals with:** * Technical certification in computer maintenance, computer networking, Microsoft operating systems, or related fields—or technical training with certifications relevant to the technology field; * Experience in technical support. **Preferred qualifications include:** * Completed or ongoing Technologist or Bachelor’s degree in Information Systems, Computer Networking, Systems Analysis, or related disciplines; * Technical English; * Knowledge of computer maintenance and network infrastructure; * Familiarity with structured cabling techniques, Microsoft systems and applications, and TCP/IP protocol. **Additional Information** Work Location: On-site — Belo Horizonte Working Hours: Monday to Friday, 11:12 AM to 9:00 PM; Saturday on rotating schedule, 8:00 AM to 12:00 PM. **At YDUQS, you’ll find:** * **Tuition scholarships** up to 100% for employees, legal dependents, and extended family members (parents, siblings), allowing up to three simultaneous scholarships; * **Comprehensive health insurance**, fully subsidized for the employee and partially for family members—with employee co-payment required; * **Optional dental insurance**, to support your oral health; * **Meal allowance or food voucher**, with flexible choice to suit your needs; * **Wellhub or Totalpass**, offering flexible gym membership options; * **Wellz**, a mental and emotional wellness platform providing diverse support—including online individual therapy sessions; * **Well-being and benefits club**, featuring dedicated programs and exclusive advantages; * **Flexible dress code**, promoting our commitment to diversity; * **Life insurance;** * **SESC membership;** * **Corporate University**, accessible via our exclusive Educare portal; * **Growth opportunities**: over 60% of current openings are filled through internal selection processes. Hybrid work model for all corporate offices. Flexible working hours: we offer a Flexible Hours Policy for administrative corporate employees, allowing shifts within company-defined time windows—including remote work options. Extended remote work (home office) for new mothers returning from maternity leave, lasting up to three months depending on role. We believe in the excellence of our education and therefore prioritize alumni from our institutions during recruitment. Commitment to inclusion: all positions are also open to people with disabilities, reaffirming our strong commitment to diversity. **DIVERSITY: YDUQS values diversity, and the additional information you provide in the diversity fields is extremely important to us—please be sure to complete them.** Recognized as one of Brazil’s most important educational centers, Ibmec has, for over 50 years, trained generations of professionals aligned with each era—capable of anticipating global trends thanks to industry-active faculty and hands-on experience, combining tradition with innovation and technology. Today, we operate our own campuses in São Paulo, Brasília, Minas Gerais, and Rio de Janeiro—and offer specialization courses in Recife, Salvador, Fortaleza, Ribeirão Preto, Manaus, Teresina, and São José. Through digital learning, we deliver postgraduate programs, MBAs, and short-term courses nationwide. Here, our employees and faculty act as protagonists in a collaborative, innovative environment. We believe that a strong network of connections begins in the classroom and across our campuses—united by the shared belief that we bear responsibility for seizing our opportunities and creating the world’s needed solutions. **PURPOSE** To educate for transformation. **VISION** To develop protagonists through excellence-driven, market-connected education grounded in innovative, international, human-centered, and technology-enhanced experiences. **VALUES** **Student-Centered Focus** We all work for the student—we are passionate about education. **Ownership Mindset** We act as owners, taking pride in every delivery we make. **Results-Oriented** Every effort yields real, sustainable impact. **Educational Excellence** We exceed expectations, delivering the highest-quality education and experience across all segments we serve. **People-Centric Culture** We’re proud to work here. We develop people and value excellence-driven contributions. **Innovation and Technology** We embed technology into all processes, empowering students, faculty, and employees. **Diversity and Ethics** We do what’s right and honor differences. **WHAT YOU’LL FIND HERE?** We rely on professionals who value innovation within a diverse, humble, and ethical environment. Our initiatives always place **the student at the center of decision-making**, as we consider their success our own. With deep **digital culture integration**, we develop methodologies and content reflecting the challenges and needs of our time. We’re guided by an **exceptionally senior and competent leadership team**, ensuring strategic organizational direction. We’re committed to reducing Brazil’s strategic challenge of Diversity & Inclusion, implementing a **structured program and consistently elevating this topic with top leadership.** We’re obsessed with **employee engagement**, running a structured eNPS program with five concurrent squads focused on continuous improvement of the employee experience. Within three months of launch, we’ve already implemented 14 improvements targeting career development and digital infrastructure. Want to join this team? \#VemProIbmec
João Silva
Indeed · HR
João Silva
Indeed · HR
