Relationship Assistant

Description

Job Summary: The Relationship Assistant is responsible for providing efficient and courteous service to building managers (syndics), residents (condominium owners), and other stakeholders, ensuring comprehensive support across all company communication channels. Key Highlights: 1. Efficient and courteous service to diverse audiences 2. Comprehensive support across all communication channels 3. Management of registrations, documents, and financial information The Relationship Assistant is responsible for providing efficient and courteous service to building managers (syndics), residents (condominium owners), and other stakeholders, ensuring comprehensive support across all company communication channels. **Customer Service** * Service via **telephone**, **in-person**, **WhatsApp**, **Digisac**, and the **website** (portal). * Service and support to **building managers (syndics)**, **residents (condominium owners)**, and **employees**. * Callbacks and follow-up on requests until resolution. * Responses and follow-up on requests via the **customer service email**. **Registration and Record Management** * Correction and updating of data in the **process management system**. * Registration of **owners**, **tenants**, and **tenant removals** in the system. * Granting portal/website access to users. * Recording and tracking **incidents** on the portal/website. **Documents, Billing, and Financial Information** * Issuance and delivery of **duplicate payment slips (boletos)**. * Sending **unit statements**, **bank statements**, and **CNPJ cards**. * Sending **Negative Certificates (CND)** upon request. * Payment verification in the **cash flow**. **Insurance and Policies** * Registration of **insurance policies** in the system. * Requesting and sending **insurance quotations**. **Condominium Communication and Relationship Management** * Sending **announcements** to residents (condominium owners). * Forwarding **notices** and **fines** to legal counsel. * Initial contact with **newly elected** and **re-elected building managers (syndics)** for alignment. * Managing and sending the list of **cleaning supplies** to the responsible company. **Administrative Organization and Routines** * Populating and updating internal spreadsheets, such as the **mail spreadsheet**. * Operational support to related department routines.