Indeed
JUNIOR SUPPORT TECHNICIAN - Goiás
**Activities:**
**User Support:** Respond to technical support requests via phone, e-mail, WhatsApp, and online chat. Resolve simple issues, assist users in understanding how to use software, or provide basic guidance on configurations.
**Technical Problem Resolution:** Diagnose and resolve hardware and software issues on computers, mobile devices, and other technology equipment. This may include identifying and correcting software errors, faulty network connections, or hardware failures.
**Hardware and Software Installation and Configuration:** Assist with the installation and configuration of cameras and new IT equipment, such as computers, routers, operating systems, and applications. This may involve following standard procedures or specific instructions provided by system administrators or infrastructure specialists.
**Network Support:** Configure and troubleshoot basic local area networks (LAN), including wired and wireless connections, IP address configuration, connectivity troubleshooting, and network problem diagnosis.
**Incident Documentation and Logging:** Maintain accurate records of all support interactions, including details of issues encountered, solutions applied, and any additional actions required.
**User Training:** Provide basic training to users on how to effectively and securely use hardware and software.
**Requirements:**
Completed high school education
Bachelor’s degree completed or in progress in IT-related fields is desirable;
Experience in technical support is desirable;
Knowledge of networking and IT-focused courses.
Must reside in GO, and be available for travel and visits to ECV/Detran.
**Benefits:**
Bradesco Health Plan for employee and dependents (spouse and children), nationwide coverage.
Dental Assistance
Pluxee benefit worth R$ 42/day (Mastercard-branded card, accepted at restaurants, cafés, food delivery apps, supermarkets, butcher shops, bakeries, etc.)
Birthday Day Off + personalized birthday gift
Profit and Results Sharing Program (equivalent to one month’s salary)
Special wedding gift
Diaper allowance for newborns of Otimiza employees
Transportation Allowance or Mobility Allowance
On-site snacks including coffee, hot chocolate, tea, and snacks
Transportation Allowance or Mobility Allowance
Pharmacy discount program
Gympass
Working Hours: Monday to Friday, 08:00 to 17:00 or 09:00 to 18:00
Employment Type: CLT (Permanent)
Work Arrangement: Remote Work
**All our job openings are open to People with Disabilities (PcD)**

R. Espírito Santo, 700 - Centro, Belo Horizonte - MG, 30160-030, Brazil
Negotiable Salary