SCAN CREALITY

Jr Technical Support Analyst Posting Start Date: 12/30/25 Job Location (Short): Belo Horizonte, BRA, Requisition ID: 34835 Onsite or Remote: Hybrid Position **Shape the Future of Mining with Komatsu Mining Technology Solutions:** At Komatsu Mining Technology Solutions, we're not just talking about progress and innovation \- we're making it happen. Our cutting\-edge Modular brand solutions are powering mines worldwide, driving efficiency and sustainability in ways that seemed impossible just years ago. ### **The Company** Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics, and medical, through its many brands and subsidiaries, including Joy, P\&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.We’re more than a company, and we’re a community of passionate, creative professionals striving toward a shared vision: revolutionizing the way the mining industry operates. With a presence stretching from Johannesburg to Vancouver, Sydney to Lima, you are part of a global brand that supports creativity, fosters innovation, and encourages you to think big, share ideas and be yourself. Modular Mining Systems is the global leader in mine management technology and a wholly owned subsidiary of Komatsu Ltd. Our innovative technology powers mine operations in every corner of the globe. The products we cultivate, the solutions we engineer and the service we deliver set us apart in the Mining Technology industry. We’re more than a company, we’re a community of passionate, creative professionals striving toward a shared vision: to revolutionize the way the mining industry operates. With a presence stretching from Johannesburg to Vancouver, Sydney to Lima, you are part of a global brand that supports creativity, fosters innovation and encourages you to think big, share ideas and be yourself. ### **Job Duties and Responsibilities** * Respond to tickets within established deadlines and quality standards * Investigate issues and identify root causes * Restore system functionality as quickly as possible * Handle on\-call support requests (on\-call or regular) * Availability to work on **12x36 shifts** * Manage tickets and resolve them within SLA ### **Required Skills** * Bachelor’s degree in Computer Science, Information Systems, or Engineering (technical background preferred) / Technologist diploma * Minimum of 1 year of experience in customer service and technical support * Experience with programming languages is desirable (C, C\+\+, Java, Python, SQL, R, etc.) * Knowledge of Windows and Linux environment administration * Minimum English level required: **Intermediate** (reading, writing, and speaking). Full proficiency in English will be considered a plus. **Diversity \& Inclusion Commitment** At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions. We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. We are authentic, ambitious, and innovative in our pursuit of Diversity \& Inclusion. United, we are on a journey towards a sustainable future that creates value together. If you want to learn more about Komatsu, please visit our website at https://www.komatsu.com/ . **Company Information** Komatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment. Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence. Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people. Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean\-energy future. If you are looking for a company that values your talent and potential, be a part of something big and join a team that is shaping the world! **EEO Statement** Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

**DESCRIPTION** --------------- The Amazon IES LATECH \& GIS is hiring QA Engineers to work in our Software Development Center in Sao Paulo. The IES LATECH \& GIS team builds International extensions and new features of the Amazon.com web site for individual countries and creates systems to support Amazon operations. We have already worked in Germany, France, UK, India, China, Italy, Brazil and more. In this role, you will: * Be responsible for manual and automated testing of features across various platforms including web and mobile. * Own the planning, development and execution of test plans and test cases. * Review user interfaces for conformity and functionality. * Help develop, improve, and employ testing strategies and techniques. * Find, isolate, document, regress, and track bugs through resolution. * Interpret and report testing results, and be a vocal proponent for quality in every phase of the development process. * Work with Software Development Engineers (SDE) to understand the overall technical architecture and how each feature is implemented. **BASIC QUALIFICATIONS** ------------------------ * 3\+ years of quality assurance engineering experience * Experience in automation testing * Experience in manual testing * Knowledge of professional software engineering practices \& best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations **PREFERRED QUALIFICATIONS** ---------------------------- * Experience in communicating with users, other technical teams, and senior management to collect requirements, describe software product features, technical designs, and product strategy. * Experience with AWS is a plus. * Experience with NoSQL is a plus. * Ability to take a project from scoping requirements through actual launch of the project * Bachelors in Computer Science, Computer Engineering or equivalent Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how\-we\-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

**DESCRIPTION** --------------- The Amazon IES LATECH \& GIS team is hiring QA Engineers to work in our Software Development Center in Sao Paulo. The Intech team builds International extensions and new features of the Amazon.com web site for individual countries and creates systems to support Amazon operations. We have already worked in Germany, France, UK, India, China, Italy, Brazil and more. In this role, you will: * Be responsible for manual and automated testing of features across various platforms including web and mobile. * Own the planning, development and execution of test plans and test cases. * Review user interfaces for conformity and functionality. * Help develop, improve, and employ testing strategies and techniques. * Find, isolate, document, regress, and track bugs through resolution. * Interpret and report testing results, and be a vocal proponent for quality in every phase of the development process. * Work with Software Development Engineers (SDE) to understand the overall technical architecture and how each feature is implemented. **BASIC QUALIFICATIONS** ------------------------ * 2\+ years of quality assurance engineering experience * Experience in automation testing * Experience in manual testing * Knowledge of professional software engineering practices \& best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations **PREFERRED QUALIFICATIONS** ---------------------------- * Experience in communicating with users, other technical teams, and senior management to collect requirements, describe software product features, technical designs, and product strategy. * Experience with AWS is a plus. * Experience with NoSQL is a plus. * Ability to take a project from scoping requirements through actual launch of the project * Bachelors in Computer Science, Computer Engineering or equivalent Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how\-we\-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

**DESCRIPTION** --------------- Ever wondered how Amazon.com website works? Do you like working on projects that are highly visible and are tied closely to Amazon’s growth? Are you seeking an environment where you can drive innovation leveraging the scalability and innovation with Amazon's AWS cloud services? The Amazon International Technology Team is hiring Software Development Engineers to work in our Software Development Center in Sao Paulo. The IES LATECH \& GIS team builds International extensions and new features of the Amazon.com web site for individual countries and creates systems to support Amazon operations. We have already worked in Germany, France, UK, India, China, Italy, Brazil and more. A Software Development Engineer (SDE) at Amazon works on real world problems on a global scale, owns their systems end to end and influences the direction of our technology that impacts hundreds of millions of customers around the world. At Amazon an SDE can expect to design flexible and scalable solutions, and work on some of the most complex challenges in large\-scale computing by utilizing your skills in data structures, algorithms, and object oriented programming. Coming to Amazon gives you the opportunity to work on a small development team in one of our many rapidly growing organizations. You will learn all about how to design, implement and test highly scalable solutions using AWS cloud platform and its many products, in challenging agile projects, working with best in class professionals. Amazon is an equal opportunity employer and hires qualified individuals regardless of gender, race, sexual orientation, religion, nationality, age or disability. **BASIC QUALIFICATIONS** ------------------------ * 5\+ years of non\-internship professional software development experience * 5\+ years of programming with at least one software programming language experience * 5\+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience * Experience as a mentor, tech lead or leading an engineering team **PREFERRED QUALIFICATIONS** ---------------------------- * 5\+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience * Bachelor's degree in computer science or equivalent Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how\-we\-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

**DESCRIPTION** --------------- Ever wondered how Amazon.com website works? Do you like working on projects that are highly visible and are tied closely to Amazon’s growth? Are you seeking an environment where you can drive innovation leveraging the scalability and innovation with Amazon's AWS cloud services? The Amazon International Technology Team is hiring Software Development Engineers to work in our Software Development Center in Sao Paulo. The Intech team builds International extensions and new features of the Amazon.com web site for individual countries and creates systems to support Amazon operations. We have already worked in Germany, France, UK, India, China, Italy, Brazil and more. A Software Development Engineer (SDE) at Amazon works on real world problems on a global scale, owns their systems end to end and influences the direction of our technology that impacts hundreds of millions of customers around the world. At Amazon an SDE can expect to design flexible and scalable solutions, and work on some of the most complex challenges in large\-scale computing by utilizing your skills in data structures, algorithms, and object oriented programming. Coming to Amazon gives you the opportunity to work on a small development team in one of our many rapidly growing organizations. You will learn all about how to design, implement and test highly scalable solutions using AWS cloud platform and its many products, in challenging agile projects, working with best in class professionals. Amazon is an equal opportunity employer and hires qualified individuals regardless of gender, race, sexual orientation, religion, nationality, age or disability. **BASIC QUALIFICATIONS** ------------------------ * 5\+ years of non\-internship professional software development experience * 5\+ years of programming with at least one software programming language experience * 5\+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience * Experience as a mentor, tech lead or leading an engineering team **PREFERRED QUALIFICATIONS** ---------------------------- * 5\+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience * Bachelor's degree in computer science or equivalent Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how\-we\-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

**DESCRIPTION** --------------- Ever wondered how Amazon.com website works? Do you like working on projects that are highly visible and are tied closely to Amazon’s growth? Are you seeking an environment where you can drive innovation leveraging the scalability and innovation with Amazon's AWS cloud services? The Amazon International Technology Team is hiring Software Development Engineers to work in our Software Development Center in Sao Paulo. The IES LATECH \& GIS team builds International extensions and new features of the Amazon.com web site for individual countries and creates systems to support Amazon operations. We have already worked in Germany, France, UK, India, China, Italy, Brazil and more. A Software Development Engineer (SDE) at Amazon works on real world problems on a global scale, owns their systems end to end and influences the direction of our technology that impacts hundreds of millions of customers around the world. At Amazon an SDE can expect to design flexible and scalable solutions, and work on some of the most complex challenges in large\-scale computing by utilizing your skills in data structures, algorithms, and object oriented programming. Coming to Amazon gives you the opportunity to work on a small development team in one of our many rapidly growing organizations. You will learn all about how to design, implement and test highly scalable solutions using AWS cloud platform and its many products, in challenging agile projects, working with best in class professionals. Amazon is an equal opportunity employer and hires qualified individuals regardless of gender, race, sexual orientation, religion, nationality, age or disability. **BASIC QUALIFICATIONS** ------------------------ * 5\+ years of non\-internship professional software development experience * 5\+ years of programming with at least one software programming language experience * 5\+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience * Experience as a mentor, tech lead or leading an engineering team **PREFERRED QUALIFICATIONS** ---------------------------- * 5\+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience * Bachelor's degree in computer science or equivalent Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how\-we\-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.