Description: We are looking for a candidate with: * Completed or ongoing undergraduate degree in Administration, Processes, Data, or related fields; * Experience handling requests and knowledge of loans; * Proficiency in Excel; * Dynamism, sense of urgency, strong communication skills, and a solution-oriented profile. You will stand out if you have: * Familiarity with Power BI and SQL, and knowledge of process improvement. Work Location: * Belo Horizonte/MG (hybrid work); Your main responsibilities will include: * Handling requests/tasks from the ombudsman office and emails from internal and external customers; * Supporting frontline staff with questions related to the loan application journey; * Adjusting operations as required by business needs; * Supporting management in overseeing general loan products. 2512030202191898686