Description
Job Summary:
IT technical support professional to handle service requests, diagnose and repair hardware/software, and manage the network.
Key Highlights:
1. IT technical support experience
2. Knowledge of operating systems and Office Suite
3. Ability to critically and efficiently solve problems
Description:
* Prior experience in IT technical support.
* Knowledge of operating systems (Windows, macOS) and Office Suite.
* Ability to critically and efficiently solve problems.
* Excellent verbal and interpersonal communication skills to interact with users at all levels.
* Analytical and proactive profile.
* Respond to and resolve user technical support requests via email and in person.
* Diagnose, repair, and maintain hardware and software components.
* Install, configure, and update operating systems, software, and hardware.
* Manage and provide support for the company's network and connectivity.
* Perform backups and maintain data security.
* Create and maintain technical documentation and knowledge base.
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