Internship in Support

Description

Job Summary: Arkmeds is hiring an intern for Level 1 customer service, focused on technical support, problem resolution, and advocacy of a customer-centric culture. Key Highlights: 1. Customer service and Level 1 technical support 2. Focus on error testing and simulation 3. Customer-centric culture **Company Arkmeds is hiring:** **Learn about the company:** https://www.arkmeds.com.br/ Responsibilities: * Level 1 customer service: Respond to inquiries via chat, e\-mail, or possible meetings. * Assist users in operating the system. Collect information regarding reported issues. * Create and track support tickets: Log requests and incidents in the ticketing system. * Testing and simulations: Reproduce reported errors to understand their root cause. * Test basic functionalities of new software features. * Collaborate with other team members. * Advocate for a customer-centric culture within the organization. Qualifications: Currently enrolled in a Technical or Undergraduate program in: Information Technology, technology-related fields, Production Engineering, Control and Automation Engineering, Biomedical Engineering, Information Systems, or related disciplines. Compensation and Benefits: Transportation allowance or mobility incentive, lunch and afternoon snack provided at the office, meal voucher/food allowance, cultural incentives, online therapy, TotalPass, and Day Off. Employment Type: Internship Working Hours: Monday to Friday, 9:00 AM to 4:00 PM Hybrid position (3 days onsite, 2 days remote)