Description: * High school diploma required; * Prior experience in B2B and B2C customer relationship management is desirable; * Intermediate proficiency in Microsoft Office suite; * Experience in back-office activities. Preferred Qualifications: * Knowledge of the automotive industry; * Bachelor’s degree completed or in progress. * Provide support to leadership and teams in serving customers and internal departments via email, phone calls (internal and external), or other communication channels; * Map current workflows and processes to identify opportunities for improvement; * Support the optimization and automation of workflows identified during mapping; * Assess the impact of supplier registration on vehicle service journeys and support the management of related issues; * Innovate, test, and support the implementation of new tools and systems that enhance customer experience; * Contribute to performance analysis within the department; * Help reduce SLA by completing customer requests on time, consistently maintaining quality and focusing on customer experience. 2512040202181900896