Description
**JOB MISSION:**
Provide support for technical and administrative tasks related to end-user assistance and maintenance of systems and equipment, contributing to an efficient technological environment and meeting end-users’ needs.
**RESPONSIBILITIES DESCRIPTION**:
* Deliver high-quality technical support to end-users by responding to inquiries and resolving technology-related issues in a courteous and efficient manner.
* Collaborate in identifying and resolving technical issues related to hardware, software, networks, and operating systems.
* Contribute to performing regular maintenance on IT systems to ensure proper operation and prevent failures.
* Support the configuration and installation of hardware, software, and network devices as needed to meet users’ and organizational requirements.
* Monitor IT system performance to identify potential issues and implement proactive improvements.
* Maintain accurate documentation of all support procedures, incident records, applied solutions, and system configurations.
\- Work collaboratively with other technical support teams and departments within the organization to resolve complex issues and implement technology projects. \- \- \- Identify opportunities to improve support processes and IT systems, and propose solutions to increase technical support efficiency and effectiveness.
* Assist with IT system security, protecting the company’s confidential data.