IT SUPPORT TECHNICIAN II

Description

Job Summary: Work as an IT Support Technician II, providing hardware and software technical support to users and ensuring proper operation of equipment and systems. Key Highlights: 1. Hardware and software technical support 2. Corrective and evolutionary maintenance of IT equipment 3. Installation and configuration of software and systems **IT Support Technician II** Work Location: Av. Presidente Vargas, 670, Rio de Janeiro – RJ, with possible travel to other units for service. * Schedule: Monday to Friday, from 9:00 AM to 12:00 PM and from 1:00 PM to 6:00 PM Employment Type: Full-time, CLT. **About the Opportunity** We have an opportunity to work as an *IT Support Technician II* at *Ilha Service Tecnologia*, in partnership with *SEFAZ/RJ*. We are seeking a professional to provide technical support to users, ensuring proper operation of equipment and systems. The position requires a dynamic profile, as the role involves rotating support—primarily based at a fixed unit but with potential coverage for vacations and absences at other service locations. **Main Responsibilities** * Provide hardware and software technical support to users. * Perform corrective, evolutionary, and adaptive maintenance on IT equipment. * Execute installation, configuration, and customization of software and systems. * Identify and resolve hardware issues (boards, cables, connectors, etc.). * Perform user data backups. * Work in Windows network environments and provide corporate system support. * Configure VPN and digital certificates. * Assist in organizing and maintaining the knowledge base. * Ensure integrity of technical information and documentation. **Required Education** * Undergraduate program in IT underway (from the 3rd semester onward). * ITIL Foundation v3 or higher certification. **Requirements** * Experience in technical support or Help Desk. * Valid Brazilian driver's license category B and personal vehicle (reimbursement provided for travel distance). * Experience with Windows environments (Windows 7/10 and Windows Server). * Experience installing and configuring software and hardware. * Proficiency in Microsoft Office suite. * Advanced computer literacy. * Networking knowledge (intermediate level). * Knowledge of user backup, VPN, and digital certificates. * Technical English. **Behavioral Competencies** * Strong communication and user service skills * Proactivity and dynamism * Organization and attention to detail * Emotional intelligence and resilience * Good interpersonal relationships * Commitment and professional demeanor **Benefits** Salary: R$ 2\.197,92 Meal Allowance: R$ 35.00 per working day (1% PAT deduction applied to meal allowance); Life Insurance ️ SESC Membership ️ GoGood (gym and wellness benefit). Additional Benefits: * Reimbursement of R$ 0.90 per kilometer traveled for coverage assignments * Fuel allowance (with 6% deduction) * Indirect benefit totaling approximately R$ 299.77\. Minimum Education Level: Undergraduate Degree Driver's License Required: B Personal Vehicle Required Willingness to Travel