Support Analyst - BONDE

Description

Job Summary: Work as a Support Analyst at BONDE, an open-source technology that powers mobilization campaigns in defense of democracy and human rights. Key Highlights: 1. System support and maintenance for social justice 2. Dynamic environment focused on open technologies 3. Opportunity for continuous learning and autonomy Description: Apply quickly via email: Requirements and Qualifications: We are seeking a candidate with approximately 3 years of experience in system support and maintenance, familiar with web development, server monitoring, log analysis, user support, and bug fixing. Interest in automation, good documentation practices, and contributing to open technologies oriented toward social justice is highly welcome. We use PostgreSQL databases, and our systems run on AWS clusters using Docker. Most of our software is developed in JavaScript, React, and GraphQL. We also use Python and Django across various backend components. If you haven’t yet mastered some of these technologies, that’s perfectly fine. What matters most to us is your willingness to learn and collaborate. Desirable: * Experience with agile methodologies and software development best practices (e.g., coding standards, validations, performance, and data modeling). * Interest or experience in automating tasks and processes. * Curiosity about networks, protocols, availability, and system architecture — mastery is not required, but we seek individuals eager to learn. * Prior use of JavaScript and/or Python (in personal, academic, or professional projects), along with a desire to deepen expertise in web languages. * Familiarity with or interest in learning container orchestration tools (e.g., Docker Swarm, Rancher, or AWS ECS). * Prior exposure to AWS or other cloud platforms. * Basic knowledge of testing (unit and integration tests) and willingness to write tests with team support. * Experience with version control using Git and GitHub (even basic usage is acceptable). * Interest in or exposure to microservices architecture (even if you’ve only worked with monolithic systems so far). * Commitment to continuous learning and staying updated with emerging technologies. It would be great if you also had: * Some experience or curiosity about Django and React, even if self-taught or explored through study projects. * Knowledge of or interest in system administration (e.g., Linux, scripting, permissions, networking, services, etc.). * Prior contribution to project, system, or process documentation — and even better if you’ve contributed to open-source projects. * Interest in politics, social justice, or prior activism experience. * Engagement (past or present) with third-sector organizations, collectives, community or student groups, or any initiative aiming for social impact. Responsibilities and Duties: Work Schedule: NOSSAS is seeking a professional to work as a Support Analyst at BONDE, an open-source technology that powers mobilization campaigns in defense of democracy and human rights across Latin America. The selected candidate will be responsible for providing technical support, performing system maintenance, and proposing platform improvements — directly contributing to strengthening civil society organizations. This is a remote position offering flexibility to manage working hours. Availability to attend scheduled alignment meetings during business hours (9:30 AM–5:00 PM) is required. Additionally, requests and tasks received during project execution must be addressed promptly to ensure smooth collective workflow. Knowledge Requirements: Education: Bachelor’s Degree — Systems Analysis and Development — Field of study is not restricted Technical Skills: LOG ANALYSIS, SUPPORT DELIVERY, AWS, BUG FIXING, WEB DEVELOPMENT, DOCKER, SERVER MONITORING Behavioral Skills: AUTONOMY, COLLABORATION, COMMUNICATION, PROBLEM-SOLVING, RESPONSIBILITY 2511020202231668945