Operational Manager

Description

Job Summary: Vila Galé is seeking Operational Managers to support hotel operations, ensuring service quality, team integration, and excellence in guest service. Key Highlights: 1. Support hotel operations and departmental management 2. Ensure service quality and excellence in guest service 3. Act as General Manager when necessary Vila Galé intends to hire an Operational Manager Vila Galé seeks to integrate three Operational Managers into its team for positions at its units in Alagoas, Cabo de Santo Agostinho (PE), and Touros (RN). Vila Galé is the 2nd largest Portuguese hotel group and the largest resort chain in Brazil, experiencing strong expansion with 52 hotels: 34 in Portugal, 13 in Brazil, 1 in Cuba, and 1 in Spain. We believe in growth and development of our employees and teams through innovation, loyalty, ambition, accessibility, freedom, and efficiency. We guarantee service quality by valuing our employees—with smiles and dedication—always being CLOSE TO YOU! FUNCTION MISSION: Support hotel operations, ensuring service quality, team integration, and excellence in guest service, in accordance with Vila Galé standards. YOUR PROFILE: Completed Technical or Higher Education in Hospitality, Administration, Management, Marketing, or related fields. Intermediate and/or advanced knowledge of computer applications and hotel systems/software from a user perspective. Fluency in a second language (preferably English or Spanish). Relevant experience in this role aligned with the hotel’s profile or in departmental management such as F&B or Front Office is desirable. International experience and operational roles are considered advantageous. MAIN RESPONSIBILITIES: Directly support the management of all operational and administrative departments (where applicable). Supervise and directly support the Quality Department in its activities and represent management in certification processes when necessary. Directly support the Human Resources Department in developing and implementing people motivation and development initiatives. Participate in Promotion, Marketing, and Human Resources activities. Act as General Manager when necessary. Propose operational improvements to General Management. WHAT WE OFFER: Beyond joining a dynamic company committed to social and environmental causes and dedicated to valuing its employees, you can expect: Competitive salary and allowances commensurate with the role; Comprehensive health insurance; Health insurance extended to dependents at promotional rates; Annual performance-based bonus; Internal training academy (e-learning, in-person, and intensive programs); Internal mobility programs (national and international); Internal initiatives and programs such as cross-training, mentoring, development labs, and more; Access to partner discount catalog; Discounts on products and services, extendable to family members; Complimentary stays; Internal motivational, training, and festive celebration events; Christmas and birthday offers; Baby Kit for new parents; Use of laundry facilities for uniform care; Integration into a positive, diverse, and inclusive environment; Social and environmental responsibility policies. All our vacancies are open to persons with disabilities, without any form of discrimination. We value diversity and inclusion within our team! * The benefits and programs mentioned are subject to internal contracts and/or regulations available for consultation.