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Job Summary: Join JDREL as a Support Technician, delivering the best experience to Domínio system users in the payroll module—focusing on diagnosis, resolution, and guidance. Key Highlights: 1. Focus on technical support for the Domínio system (payroll) 2. Real opportunities for professional growth and development 3. Culture of excellence and humanized service with high satisfaction Join **JDREL**! For 20 years, we’ve been a company that **simplifies life for individuals and organizations**, serving as a **model reseller** of **Thomson Reuters** products. As a **Support Technician**, you’ll join a team dedicated to delivering the **best experience to our Domínio system customers**, specifically within the **payroll module**. Want to learn more about **JDREL** and discover the **day-to-day work of our technicians**? Watch the **videos** at the bottom of this page! **Responsibilities and Duties** **Your day-to-day will include:** * Supporting customers via **phone**, **e\-mail**, **remote access**, and/or **chat**; * **Diagnosing reported issues** during support interactions and providing **accurate solutions**; * Logging all received **support tickets** into the platform, ensuring complete and accurate **customer information** and **support records**; * **Guiding users** and **answering questions** regarding our solutions and current accounting legislation. **Requirements and Qualifications** **What you need:** * Degree in or currently studying **Accounting**, **Human Resources**, or related fields; * Strong **communication skills**; * Basic knowledge of **payroll**; * Basic knowledge of **computer systems**. **What would make your profile stand out:** * Knowledge of E\-Social; * DCTF Web; * Employee onboarding and termination processes; * Vacation pay, 13th salary, and benefits calculations; * SEFIP/GFIP; * Experience in **technical support**. **Additional Information** **What we offer:** **Fixed remuneration;** **Working hours**: Monday to Friday, 8:00 AM to 6:00 PM (1h30\ lunch break) — MT time zone; **Employment type**: Full-time / CLT; **Work location**: Remote. **In addition to growth and extensive learning, we offer the following benefits:** We provide a comprehensive **benefits package** worth R$ **1\.090,00**, designed to meet diverse individual needs: **Meal Voucher**: Part of our benefits package includes a subsidy for your **meals**, ensuring you have the energy needed to perform daily tasks with full dedication; **Flexibility**: We offer flexibility to customize part of your benefits. You may choose among: **food voucher**, **transportation voucher**, **fuel voucher**, **culture voucher**, ***gympass***, **dental plan**, and **health insurance**; Beyond the benefits listed above, we also offer a range of **initiatives supporting your physical, mental, and emotional well-being**. **Life insurance;** **SESC membership;** **Real opportunities for career advancement—both financially and personally. We maintain a strong individual growth policy based on personal accountability;** **About our selection process:** Our process is **simple** and **straightforward**! Each resume is reviewed individually, and we contact candidates whose profiles best match the role. After **registration**, **mapping**, and **screening**, you’ll have an interview with our **People Management team**, followed by an interview with the **department manager**. Is this role a match for you? **Join our team!** **To learn more about the position, visit:** https://www.jdrel.com.br/carreiras/ — By applying and completing registration, you’ll automatically be enrolled in our selection process. **For over 20 years**, we’ve been passionate about what we do and believe in the power of **technology** to transform businesses through **Thomson Reuters** enterprise solutions. Our commitment to a **culture of excellence** and **humanized service** results in a **98% customer satisfaction rate** for support—reflecting our dedication to delivering close, efficient service. We seek people who share our values: those who are **loyal**, embrace our mission with **respect**, are **generous** and **innovative**, while remaining **simple and objective** when solving problems. Want to join a company that invests in your **development**, offering **high-quality training** and opportunities for **professional growth**? Come with us! At JDREL, you can build an impactful career!
