Vice-Presidency: VP Engineering and Customer Services Directorate: DIR SERVICOS AO CLIENTE CW Workplace: Belém/PA. Join our Engineering and Customer Services team! To provide the best experience to our customers, we count on a dedicated and innovative team. Our Engineering team is always seeking new technologies, planning and expanding Telefônica's network to ensure technological evolution of our products. Meanwhile, the Customer Services team is responsible for ensuring speed and quality in repair, installation and maintenance of lines for B2B and B2C customers, covering fixed, mobile and TV networks. With consistent projects and planning, we are constantly increasing our network capacity and implementing the company's technological advancement. Want to be part of a team that makes a difference? Join us! **Responsibilities and duties** Supervise the work of service providers in maintenance and installation activities, ensuring service quality for customers. Performance Management: * Monitor and manage performance indicators, ensuring achievement of established objectives and goals. Occupational Health and Safety (OHS): * Ensure availability of necessary resources to establish, implement, maintain and improve the OHS management system; * Develop, lead and promote an organizational culture that supports occupational health and safety management outcomes. Environmental Management: * Know Telefônica's Environmental Policy and implement good environmental practices in daily activities. Technical Activities: * Perform certification tests on devices and network elements; * Conduct interoperability tests; * Configure equipment and devices; * Work with optical fiber; * Provide technical support at residences and for customers; * Perform work at heights; * Organize tools, materials and vehicles. Workplace Safety: * Check and use Personal Protective Equipment (PPE) and Collective Protective Equipment (CPE). **Requirements and qualifications** * Completed High School; * Experience with quality and productivity indicators/KPIs; * Advanced knowledge of Office Suite; * Initiative and proactivity; * Knowledge of field work routines; * Good communication and interpersonal skills; * Commitment and organization; * Valid Driver's License (Category B). **Additional information** See what we offer\* you: At Vivo, we spare no effort in supporting and valuing our employees. It’s not just excellent benefits, but also flexible ones. * Choose the ideal benefit for you and your dependents through a digital platform offering various categories including Gym, Meal Voucher (VR), Food Voucher (VA), Pharmacy Allowance, Medical, Dental and Life Insurance; * Corporate mobile phone. Yes, a brand-new smartphone for you! * Unlimited voice and data plan! Yes, unlimited! With the best mobile network, even faster with Vivo's 5G! * An exclusive Vivo offer with special discounts on landline, broadband, TV and apps; * Eligible to receive an annual Bonus or PPR; * Plan your future through our Private Pension Plan; * Have children? You'll receive a subsidy to help with school, daycare or babysitter expenses; * Live in an environment that respects your personality, your clothing style, your way of being, and where you can be authentic. \#BeYourself * Work remotely up to twice per week. \#Mobility * Enjoy flexible working hours; * Enjoy a day off (Day off) to celebrate your birthday; * Participate in one of the largest corporate volunteer programs to transform the world; * Benefit from our Educational Development Program, which offers partnerships with educational institutions at discounted rates, certifications and online courses. * Boost your career through our Internal Recruitment Program, in Brazil or abroad, since we operate in over 17 countries! \#MyCareerAtVivo * Count on several initiatives to improve your physical, emotional and social well-being! Here, we have \#VivoBemEstar, encouraging our team to adopt healthy habits and improve quality of life! Our employees have access to consultations with nutritionists, psychologists, social services, telemedicine, and much more! * All our job openings are open to people with disabilities and/or those who are rehabilitated. We have a culture that values diversity, differences and people's potential! \#VivoDiversity \#JoinVivo We are a company of the Telefônica Group, leader in telecommunications in Brazil. We operate with the purpose of **Digitalizing to Bring Closer** people, businesses and society as a whole, building a more connected nation and transforming the lives of Brazilians. We strive to expand autonomy, personalization and real-time choices for our customers, putting them in control of their digital lives, securely and reliably – all with the quality that only Vivo can offer. To make this possible, we lead a digital transformation process and are revolutionizing our company from within. We have implemented agile methodologies across the organization, connecting ourselves with the most innovative and collaborative ways of working. We work to foster a diverse and inclusive environment that stimulates creativity, generates innovation and increases engagement. We believe that diversity in people, experiences, cultures, behaviors, skills and attitudes is a key differentiator, reflecting the society in which we live. We have a robust internal program based on Gender, LGBTI\+, Race, PwD and 50\+ pillars to ensure a more inclusive culture and a diverse, representative environment. We are a **technology** company, inspired by diversity and **innovation,** providing space for everyone, supporting and embracing differences. We believe that the path to delivering the best customer experience begins with providing a great experience for our employees. **\#JoinVivo**