Junior Support Technician

Description

Job Summary: We are seeking a Junior Support Technician to assist with hardware, software, and systems incidents, ensuring high-quality, proactive support focused on the user experience. Key Highlights: 1. Level 1 technical support for users 2. Hardware, software, systems, and printer support 3. Incident ticket registration and tracking **We have an amazing opportunity for a Junior Support Technician in Val-de-Cans, Belém - PA** Positivo S\+ is a technology company focused on innovative solutions across multiple sectors. We seek an engaged, passionate team of professionals committed to making a difference. **If, like us, you believe you can make a difference, join our team and grow with us!** **Main Responsibilities**: * Provide Level 1 technical support to users, assisting in resolving hardware, software, and systems-related incidents; * Perform installation, configuration, and basic support for IT equipment; * Provide printer support, including toner replacement for multifunction printers and alignment/configuration of thermal printers; * Support users with Microsoft Office suite and other corporate tools; * Register tickets, track requests, and escalate more complex issues when necessary; * Deliver high-quality support while maintaining effective communication, professional conduct, proactivity, and focus on the user experience. **Mandatory Requirements**: * Proficiency in Microsoft Office suite; * Basic/intermediate knowledge of hardware and software; * Strong communication skills, professional demeanor, organization, and proactivity; * Currently enrolled in a Technical Course in IT or a related undergraduate program. **Preferred Qualifications**: * Knowledge of ITIL * Experience with ITSM tools **Employment Type: CLT \+ Benefits**: * Working hours: Monday to Friday, 9:00 AM to 6:00 PM * Health and dental plans * Life insurance * Meal allowance / Food voucher * Transportation voucher * Discount club * Access to Wellhub (gyms) and Mente Tranquila * Discounts on Positivo products * University partnership * And much more. **If you identify with this position and want to grow with Positivo S\+, apply now and join our team!** Minimum Education: Technical Course