Customer Service Representative

Description

Job Summary: The professional will be responsible for providing general customer service, delivering information about the shopping center, its services, and the mobile application, as well as supporting the Family Space. Key Highlights: 1. General customer service 2. Support in the Family Space and diaper changing area 3. Opportunity at a company with 50 years of market presence ALLOS is a brand with strong heritage—approximately 50 years of experience transforming the Brazilian retail market. We are a benchmark for excellence and innovation, built on quality and trust that define our history. Our new brand emerged ready for the future, following the merger between Aliansce Sonae and brMalls in 2023\. However, this journey began long before. It all started with Aliansce, which inaugurated the first shopping center in Brazil’s Northeast region—and the second in the country—in 1975\. In 2019, the merger between Aliansce and Sonae Sierra created Aliansce Sonae, becoming the leader in shopping center management in Brazil, operating 32 properties. In 2006, brMalls was established, resulting in a portfolio of 30 assets across all five regions of Brazil. Thus, in 2023, ALLOS was born from the convergence of two national powerhouses in the sector, uniting forces to become the most innovative platform for entertainment, lifestyle, services, and shopping. Our story continues—we are ready to create transformative, impactful moments in people’s lives, generating connections and opportunities. **Responsibilities and Duties** * Provide general customer service, including support related to the app, Benefits Program, and general incidents; * Understand how all shopping center services operate; * Provide general information about the shopping center—including store locations and usage of the app and Benefits Program; * Support interdepartmental handovers (Family Space, Customer Service, PB Counter, and Administrative Reception); * Serve customers who used the diaper changing area and Family Space, registering interactions via the Operating System; * Support diaper changing area needs through organization, cleaning, and inventory management of loaned items; * Loan strollers and other available items from the space, while maintaining complete customer records in the Customer Relationship Management (CRM) system. **Requirements and Qualifications** * Completed high school education; * Interpersonal communication skills; * Basic Microsoft Office proficiency; * Prior customer service experience is a plus. **Additional Information** What We Offer You * Meal/food allowance; * Transportation allowance/parking; * Health insurance; * Dental insurance; * Life insurance; * Wellhub; * Birthday day off; * Saber Online (internal learning platform); * Annual bonus. We exist to connect people with what matters—serving and delighting everyone daily while creating transformative moments. In an ever-evolving world, we emerge as a powerful force for transformation—a legacy of nearly 50 years of experience that reshaped Brazilian retail and cemented a trajectory of excellence and trust, establishing us as a market reference with a portfolio of 59 shopping centers across all five regions of Brazil. Our shopping centers are vibrant destinations, rich with opportunities for entrepreneurs and innovative brands. With over 15\.000 stores attracting more than 54 million visits per month, we create welcoming, safe, and inspiring spaces where every visit becomes a journey of discovery and connection. We design physical and digital experiences that transcend consumer expectations and generate positive societal impact—with a long-term vision and sustainable outcomes for retailers and partners. Click here for more information on how ALLOS processes your personal data as a job applicant. **DIVERSITY, EQUITY AND INCLUSION** **ALLOS** is committed to creating and fostering a diverse workplace that welcomes individuals of all races, ethnicities, genders, backgrounds, life experiences, and profiles—prioritizing social inclusion, reducing inequalities, and implementing fair employment practices that promote equal opportunity. We expect all employees—regardless of position or hierarchy—to feel welcomed and guided by mutual respect. Our job openings are open to individuals from diverse groups, including women, Black people, LGBTQIAPN\+, people with disabilities, and other underrepresented groups. **Attention:** ALLOS **does not charge any fees at any stage of its selection processes.** Be wary of job offers requesting payment for courses, fees, or materials.