Receptionist

Description

Job Summary: Professional responsible for greeting and attending patients, managing authorizations, billing, and maintaining records—contributing to a healthy community. Key Highlights: 1. Mutual care and care for patients 2. Building the best healthcare community 3. Focus on mission and values **The DaVita Way** *The DaVita Way means we dedicate our Minds, Hearts, and Hands to achieving our Mission, living our Values, and building a healthy Village. We care for one another with the same intensity with which we care for our patients.* Interested? Join us and make a difference in your life and in the lives of our patients! Let’s build together the best healthcare community the world has ever seen! **Responsibilities and Duties** **Reception and Patient Care** * Greet patients and visitors, providing information about dialysis procedures and appointment schedules. * Issue temporary ID badges for visitors and companions, when necessary. * Schedule and reschedule dialysis and multidisciplinary team appointments in the Tasy system, according to clinic demand and capacity. * Record patient attendance and absences monthly in the Central Regulation and Health Service Provision (CROSS). **Authorization and Billing Management** * Request Outpatient High-Complexity Procedure Authorizations (APAC) for medications, completing required forms. * Build the schedule and execute billing for the Outpatient Production Bulletin (BPA) of SUS patients via the municipal government system. * Request hemodialysis password releases from health insurance providers and enter billing guides into Tasy. **Data Updates and Recordkeeping** * Collect and maintain updated patient information, such as contact details and health insurance plans. * Record patient weights at the beginning and end of dialysis in the system. **Payment and Billing Management** * Receive payments for services rendered and manage payment records, issuing receipts and invoices, when necessary. * Verify and confirm patient insurance information for billing purposes. * Send data entered in Tasy for billing via the insurer’s portal. * Receive and forward authorized documents for billing after patient care. **Unit Operations** * Ensure unit opening and closing, controlling access. * Submit laboratory test requests. * Monitor patient entry and exit times and notify the transportation team. * Coordinate with hospitals, SAMU, and ambulance services. * Answer calls, take messages, receive visitors, and route correspondence to the responsible department. **Requirements and Qualifications** * Completed high school education or currently enrolled in higher education; * Prior experience in related activities. **Additional Information** **What We Offer?** * Health Insurance: To take care of your well-being and your family’s. "Because health matters most." * Dental Insurance: So your smile stays flawless and beautiful. * Wellhub (Gympass) Partnership: To keep your health on track. * Pharmacy Partnership: Because prevention is as important as treatment. * SESC Partnership: Because discounts on trips and hotels are always great! * Language School Partnership: So you can shine at work—and at karaoke. * Insurance Company Partnership: Because more security is never too much! * Transportation Allowance: To simplify your commute. * Meal Allowance: Meal Allowance: Because shopping is worth more than a thousand words. * Birthday Day Off: To celebrate your special day. * Baby Kit: Essential products to support your little one. * Christmas Kit: Because receiving little gifts is always nice—especially at Christmas. * Assistance Program: Your mental health is our priority. * Payroll-Deductible Loan: Financial support is always welcome! Tenure Recognition Program: We recognize the dedication of colleagues who contribute to DaVita’s growth! * **Work Location: Serra - ES** **Working Hours: Monday to Saturday: 1:00 PM to 9:20 PM** **Greater Inclusion:** This position is open to people with disabilities. DaVita is a healthcare company delivering high-quality dialysis services across Brazil. We arrived in Brazil in 2015 and, by the following year, operated seven centers. Our continuous, dynamic growth strategy now includes over 100 centers. We operate in 17 states, serving over 20,000 patients with a team of more than 6,000 colleagues. Globally, we operate in 12 countries, caring for over 200,000 renal patients across more than 3,000 dialysis centers. We operate in hospital settings and clinics for chronic patients, as well as a vascular access center. We uphold the Care Trifecta—a core principle guiding continuous improvement in the lives of our patients, our colleagues, and our world. Our values reflect the DaVita way of being and embody our daily commitment to excellence in service, integrity, teamwork, continuous improvement, personal fulfillment, and fun.