Job Summary: Customer Service Analyst responsible for customer service, answering inquiries, tracking orders, providing after-sales support, and collaborating with internal departments. Key Highlights: 1. Multichannel customer service: WhatsApp, email, and telephone 2. End-to-end customer support, from order placement to after-sales service 3. Collaboration with various internal departments to resolve requests Human Resources Consulting is seeking a Customer Service Analyst in Itaperuçu. **Responsibilities:** Provide customer service via WhatsApp, email, and telephone. Clarify questions regarding products, orders, delivery timelines, and shipments. Track order status and provide after-sales support. Record interactions, complaints, and requests in the system. Support warranty and product exchange processes. Collaborate with internal departments (logistics, sales, and finance) to resolve requests. Organize and monitor customer service tickets. Position based in Curitiba / PR. Previous experience as Customer Service Specialist, Customer Support Analyst, Customer Service Coordinator, or Customer Service Consultant may indicate suitability for some of these responsibilities. Bachelor's degree in progress. Prior experience required. **Compensation and Benefits:** * Salary: R$3,000.00 * Meal Allowance * Transportation Allowance * Health Insurance * Dental Insurance * Training Programs **Additional Information:** * Employment Type: Hybrid — hybrid work model. * Candidates from Rio Branco do Sul, Almirante Tamandaré, Colombo, or Campo Magro are also eligible for this position. * Duration: Full-time * Working Hours: Business hours. Hybrid model: 3 days onsite, 2 days remote.
João Silva
Indeed · HR
João Silva
Indeed · HR
