Job Summary: Perform operation, repair, and maintenance of products, ensuring service restoration and equipment maintenance, with a focus on quality and continuous improvement. Key Highlights: 1. Operation, repair, and maintenance of products and services 2. Execution of service activation and maintenance 3. Opportunity for team improvement and training Carry out operational, repair, and maintenance activities on the company’s products within your assigned area, using the knowledge, systems, and tools provided by the organization, aiming for prompt service restoration and achievement of required service levels. **Responsibilities and Duties** **Tactical/Operational**: Perform tasks assigned through ticket management systems and the back-office team, using the knowledge and tools provided by the company to restore service during the first visit and avoid recurrence, thereby ensuring quality and meeting agreed service levels. **Activation**: Participate in the activation process of new services by inspecting installation quality, enabling equipment, conducting tests, and taking necessary actions to ensure proper functionality of the product, infrastructure, and other components at the site. **Maintenance**: After service activation, perform maintenance, conservation, and repair of associated equipment and infrastructure through diagnosis, defect removal, replenishment of consumables, and replacement of consumable items. Conduct tests to verify correct operation of maintained components. **Inspection, Conservation, and Cleaning**: Inspect, clean, and maintain equipment and other components at the site in good condition. Report requirements for repainting, component replacement, signage, and other elements whose maintenance cannot be performed directly. **Installation and Testing of Security Devices**: Conduct periodic and functional tests of security devices included in the product. When required, install new security devices according to specific instructions from the competent department. **Handling of Consumables and Components**: Whenever necessary, request consumables and components from inventory; ensure their packaging and integrity; perform required replacements; return damaged components to inventory; and guarantee accurate registration of receipt and return conditions. **Activity Recording**: Record entry and exit times as well as all activities performed throughout the workday. **Improvement**: Contribute suggestions and ideas to improve processes and equipment comprising the company’s range of services, and identify potential business opportunities within your area of operation. **Asset Stewardship**: Safeguard company assets assigned to you, ensuring their proper conservation and maintenance. Report to responsible departments any incidents that may result in loss or damage to these assets. Monitor third-party service execution to protect company assets and ensure activity effectiveness and appropriateness. **Training and Meetings**: Attend training sessions and capacity-building activities offered by the company. Participate in team meetings. **Training**: Support and develop new colleagues by sharing acquired knowledge as well as company-mandated standards and practices, aiming to fully equip new employees for effective performance of their duties. **Requirements and Qualifications** * Education: **Completed High School** * Training/Certifications: **Electronics, Electrotechnics, or IT background preferred; Class B driver’s license mandatory** * **Must have personal vehicle** * Knowledge: **Basic understanding of microcomputer operation** * Competencies: **Promptness, autonomy, initiative, resilience, analytical ability, and interpersonal skills** Guided by the purpose of “Simplifying the present and making the future accessible to all,” Tecban enhances daily life for millions of people and drives efficiency for financial institutions and retail through a secure and convenient ecosystem of physical and digital solutions. It manages the world’s largest independent self-service banking network—Banco24Horas—available to over 160 million Brazilians. At this new stage of its business, Tecban positions itself as more than a supplier to multiple economic sectors—it is a strategic partner in self-service management and outsourcing, backed by extensive infrastructure, technology, and security. Additionally, it offers two verticals: Connectivity—providing 4G/5G and SD-WAN link solutions that deliver high availability and efficient nationwide connectivity to prevent lost business opportunities; and Cash—delivering comprehensive cash security solutions including Smart Safes, cash logistics, and cash processing, contributing to optimizing Brazil’s circulating currency, supported by a fleet of over 600 vehicles and more than 20 operational bases spread across all regions of the country. With robust technological infrastructure and innovation expertise, Tecban also provides a fully operational Open Finance-as-a-Service platform—the first of its kind in Brazil—enabling autonomous and secure management of financial solutions beyond regulatory requirements. Furthermore, it actively contributes to the development of tokenized economies, supporting significant advancements. To learn more, visit Tecban’s website or follow our social media channels. More than close—present.