Responsible for customer service and accounts receivable management (overdue and returned bank slips and cheques). * Provide customer service; * Manage accounts receivable; * Process bank slip and cheque settlements (cashier/collections); * Negotiate overdue payments with customers; * Provide guidance on collections to other Group branches; * Submit bank slip files to banks; * Access bank accounts; * File bank slips for protest at notary offices; * Generate reports for the Board of Directors; * Perform biweekly closing (delinquency analysis); * Perform monthly closing (delinquency analysis); * Issue bank statements; * Issue express bank slips via Itaú Bank; * Reconcile accounts in Apollo; * Monitor the BNDES funding capture process for customers;