Job Summary: A communicative professional to manage customer relationships, identify Upsell and Cross-sell opportunities, monitor satisfaction, and gather customer feedback for product development. Key Highlights: 1. Strategic customer relationship management 2. Identification of Upsell and Cross-sell opportunities 3. Monitoring satisfaction and anticipating risks **Job Description:** ---------------------- If you are communicative, enjoy customer relationship management, and possess strategic vision to identify opportunities, this role may be for you! Manage customer relationships through periodic contacts and visits, while monitoring satisfaction levels. Identify Upsell and Cross\-sell opportunities among strategic customers, and support the sales team in building success cases aimed at expansion and retention. Monitor satisfaction levels and anticipate risks of cancellation/substitution by competitors. Collect technical and commercial customer feedback for product, R\&D, and engineering teams. Contribute to market intelligence reports. **Mandatory Requirements:** ------------------------------ Completed undergraduate degree in Commercial Management, Business Administration, Marketing, or related fields; Previous experience in after-sales and customer experience; Availability for business travel. **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NOT APPLICABLE **Benefits:** --------------- * iFood Card: BRL 600.00 * On-site cafeteria; * Transportation allowance; * WellHub (Gympass); * Birthday Day Off — enjoy it as you wish; * Health insurance; * Life insurance; * Ucelo Educa; * Pharmacy partnership; **Work Location:** ---------------------- UCELO **Working Hours:** ------------------------ Monday to Friday, from 08:00 to 18:00
João Silva
Indeed · HR
João Silva
Indeed · HR
