Receptionist

Description

**Company Description** **About the company:** Minor Hotels owns, manages, and operates a diverse portfolio of more than 530 hotels, resorts, and branded residences across six continents. Flexible and adaptable to market trends, we drive growth through our eight hotel brands, along with a suite of related hospitality businesses and strategic partnerships with other leading hotel brands worldwide. Led by the authentic luxury of our flagship brand, Anantara Hotels, Resorts \& Spas, Minor Hotels has established\-itself as a global force in the hospitality industry. The continuous growth of Anantara and Avani Hotels \& Resorts, and the acquisition of brands such as Tivoli Hotels \& Resorts, Oaks Hotels, Resorts \& Suites, NH Hotels, nhow Hotels, NH Collection, and Elewana have positioned\-us in key markets around the world. Minor Hotels is part of Minor International (MINT), a publicly listed company — one of the largest hospitality and leisure companies in the Asia\-Pacific region. MINT is also known for its international retail and lifestyle brands, and its subsidiary, Minor Food Group, is one of the world’s largest restaurant companies, with over 2\.100 outlets across 20 countries. For additional information, visit: www.minorhotels.com **About the brand:** Tivoli Hotels \& Resorts, one of Minor Hotels’ brands, was founded in 1933 with the opening of Tivoli Avenida Liberdade Lisboa — one of Lisbon, Portugal’s most iconic hotels. With over 85 years of experience, Tivoli distinguishes\-itself through a portfolio of unique and authentic properties, each with distinct personalities, yet sharing an elegant and timeless ambiance that reflects the savoir faire of generations of hoteliers. Tivoli is part of the Minor Hotels group and currently operates more than 20 properties in Portugal, Brazil, Spain, Italy, China, the Netherlands, and Qatar. Whether in cosmopolitan cities, romantic retreats, or idyllic beaches, Tivoli invites you to live like a local in these destinations — in luxurious contemporary or historic hotels, welcoming guests and customers with warmth and authenticity. **About the hotel:** Tivoli Maiorana arrives in Belém to celebrate the union between the city’s rich history and Tivoli’s excellence in hospitality. Located in the heart of Pará’s capital, the hotel invites every guest to experience a unique stay where Amazonian tradition meets contemporary comfort and sophistication. Belém, the "Metropolis of the Amazon," is a vibrant city boasting exceptionally rich historical and cultural heritage. Tivoli Maiorana Belém Pará is strategically situated to allow exploration of the city’s charms — from the iconic Ver\-o\-Peso Market, with its exotic colors and flavors, to the historic center, featuring colonial mansions and centuries-old churches. Tivoli Maiorana Belém will offer a variety of dining options across its restaurants and bars, celebrating the diversity of local and international cuisine. Additionally, the hotel will feature Seen Belém restaurant on its rooftop, providing panoramic views of the city. For relaxation, the Anantara Spa will offer treatments inspired by Thai traditions and the Amazonian nature, and a modern fitness center will be available for guests, alongside swimming pools for leisure. At Tivoli Maiorana, every detail is being carefully considered to deliver an unforgettable stay. Whether for leisure or business travel, Tivoli Maiorana Belém Pará represents the perfect starting point to explore Belém’s wonders. Discover the beauty of the Amazon, the richness of Pará’s culture, and the sophistication of the Tivoli brand in this enchanting destination. View this and other opportunities available at Minor Hotels’ properties in Brazil: https://bit.ly/Minor\-VagasTivoliBrazil **TIVOLI MAIORANA BELÉM PARÁ** Rua Gaspar Viana 485, Campina, Belém, Pará, Brazil, 66010\-060 E: hr.tmbp@tivolihotels.com www.tivolihotels.com www.minorhotels.com **Job Description** As Receptionist at Tivoli Maiorana Belém Pará, you will be responsible for managing all aspects and functions of the Front Office department in accordance with the company’s, brand’s, and its certifiers’ standards. You will lead, implement, and maintain a service and management philosophy to guide department staff and assist, when necessary, in ensuring the highest level of service to hotel guests and customers. **Brief description of responsibilities:** * Perform hotel guest check\-in and check\-out courteously and efficiently; * Process all payments according to established requirements; * Provide information and assistance to all guests and visitors; * Maintain comprehensive knowledge of and comply with all departmental policies, service procedures, and standards; * Maintain comprehensive knowledge of all hotel features / services; * Ensure brand and certifier standards are upheld at the highest level in daily activities; * Anticipate guest and customer needs and respond promptly to their requests; * Manage guest complaints, ensuring guest satisfaction; * Process all guest check\-ins / check\-outs according to hotel / brand and its certifiers’ standards; * Document all guest requests, complaints, or issues; * Communicate relevant guest information to designated departments / staff; * Prepare, generate, print, and distribute daily and weekly reports; * Resolve discrepancies between room status reports and the Housekeeping department; * Resolve any outstanding charges and close accounts; * Request guest feedback regarding their stay; * Assist all departments / executives in obtaining appropriate information on groups, inventory, and guest data; * Comply with all financial and audit procedures established by the hotel / brand and its certifiers; * Document relevant information in the front desk logbook / checklist; * Other duties as required by the department. **Qualifications** **General Skills:** * Passion for service; * Excellent written and verbal communication skills, and interpersonal interaction with individuals and groups; * Attention to detail, speed, and accuracy in performing tasks; * Results-oriented: understand business, guest, and customer needs; * Work cohesively with colleagues as part of a team and under minimal supervision; * Maintain confidentiality of guest and customer information, business-related data, and respective brands; * People management; * Enthusiasm; * Organization; * Engagement; * Commitment. **Education:** * Completed high school; * Bachelor’s degree completed or in progress in Hospitality (preferred). **Languages:** * Proficiency in Portuguese: speaking, writing, and reading (mandatory); * Proficiency in English: speaking, writing, and reading (mandatory); * Proficiency in other languages is a plus. **Technical Qualifications:** * Microsoft tools: Windows, Word, Outlook, Excel, PowerPoint; * Familiarity with PMS (Sihot) is a plus; * Familiarity with *KnowCross* and *Desbravador* platforms is a plus; * Knowledge and experience with LQA (Leading Quality Assurance) product and service standards; * Familiarity with general protocols and etiquette service. **Additional Information** **Work schedule:** * Employment type: CLT; * Working hours: Rotating shift (08:00–16:20, 15:00–23:20, or 23:00–06:20); * Work rotation: 6 days on / 1 day off (weekly day off scheduled in advance); * On-site work; * Health insurance; * Transportation allowance; * Meal allowance; * Uniform; * Special rates for accommodation and company *outlets*. **FRAUD ALERT** Dear applicants, Minor Hotels, Tivoli Hotels \& Resorts, and Seen Restaurant \& Bar hereby issue this notice to alert candidates about fraudulent attempts involving fake job opportunities using our brand names. It is essential to clarify that **Minor Hotels and its subsidiaries never request any form of payment, purchase of products, or acquisition of services** to participate in their recruitment and selection processes. Our processes are entirely free of charge for candidates. We recommend verifying the authenticity of any sender upon receiving suspicious communications, and contacting us directly through our brands’ official channels if in doubt. Sincerely, **Recruitment \& Selection Team** **TIVOLI MAIORANA BELÉM PARÁ** Rua Municipalidade 8, Campina, Belém, Pará, Brazil, 66010\-060 E: hr.tmbp@tivolihotels.com www.tivolihotels.com