Assistant Governance Manager

Description

**Company Description** **About the company:** Minor Hotels owns, manages, and operates a diversified portfolio of more than 530 hotels, resorts, and branded residences across six continents. Flexible and adaptable to market trends, we drive growth through our eight hotel brands, along with a suite of related hospitality businesses and strategic partnerships with other leading hotel brands worldwide. Led by the authentic luxury of our flagship brand, Anantara Hotels, Resorts \& Spas, Minor Hotels has established itself as a global force in the hospitality industry. The continuous growth of Anantara and Avani Hotels \& Resorts, and the acquisition of brands such as Tivoli Hotels \& Resorts, Oaks Hotels, Resorts \& Suites, NH Hotels, nhow Hotels, NH Collection, and Elewana have positioned us in key markets worldwide. Minor Hotels is part of Minor International (MINT), a publicly listed company — one of the largest hospitality and leisure companies in the Asia-Pacific region. MINT is also known for its international retail and lifestyle brands, and its subsidiary, Minor Food Group, is one of the world’s largest restaurant companies, with over 2\.100 outlets across 20 countries. **About the brand:** Tivoli Hotels \& Resorts, one of Minor Hotels’ brands, was founded in 1933 with the opening of Tivoli Avenida Liberdade Lisboa, one of Lisbon’s most iconic hotels in Lisbon, Portugal. With over 85 years of experience, Tivoli distinguishes itself through a portfolio of unique and authentic properties, each with distinct personalities, yet sharing an elegant and timeless ambiance reflecting generations of hoteliers’ savoir faire. Tivoli is part of the Minor Hotels group and currently operates more than 20 properties in Portugal, Brazil, Spain, Italy, China, the Netherlands, and Qatar. Whether in cosmopolitan cities, romantic retreats, or idyllic beaches, Tivoli invites you to live like a local in these destinations — in luxurious contemporary or historic hotels, welcoming guests and clients warmly and authentically. **About the hotel:** Tivoli Maiorana arrives in Belém to celebrate the union between the city’s rich history and Tivoli’s excellence in hospitality. Located in the heart of Pará’s capital, the hotel invites every guest to experience a unique journey where Amazonian tradition meets contemporary comfort and sophistication. Belém, the "Metropolis of the Amazon," is a vibrant city boasting an exceptionally rich historical and cultural heritage. Tivoli Maiorana Belém Pará is strategically situated to explore the city’s charms — from the iconic Ver-o-Peso Market, with its exotic colors and flavors, to the historic center, with its colonial mansions and centuries-old churches. Tivoli Maiorana Belém will offer a variety of gastronomic options across its restaurants and bars, celebrating the diversity of local and international cuisine. Additionally, the hotel will feature Seen Belém restaurant on its rooftop, offering panoramic views of the city. For relaxation, the Anantara Spa will provide treatments inspired by Thai tradition and the Amazonian environment, and a modern fitness center will be available for guests, alongside swimming pools for leisure. At Tivoli Maiorana, every detail is being carefully considered to deliver an unforgettable stay. Whether for leisure or business travel, Tivoli Maiorana Belém Pará represents the perfect starting point to explore Belém’s wonders. Discover the beauty of the Amazon, the richness of Pará’s culture, and the sophistication of the Tivoli brand in this enchanting destination. View this and other opportunities available at Minor Hotels’ properties in Brazil: https://bit.ly/Minor\-VagasTivoliBrazil **TIVOLI MAIORANA BELÉM PARÁ** Rua Gaspar Viana 485, Campina, Belém, Pará, Brazil, 66010\-060 E: hr.tmbp@tivolihotels.com www.tivolihotels.com www.minorhotels.com **Job Description** As Assistant Governance Manager at Tivoli Maiorana Belém Pará, you will be responsible for managing all aspects and functions of the governance department in accordance with company, brand, and certifying body standards. You will lead, implement, and maintain a service and management philosophy used as a guide for department staff and assist, when necessary, to ensure optimal service delivery to hotel guests and clients. **Brief description of responsibilities:** * Collaborate closely with the Executive Housekeeper to plan, organize, and prioritize departmental operational activities, ensuring alignment with the company’s strategic objectives. * Manage teams and work schedules, ensuring appropriate allocation of human resources, operational efficiency, and compliance with applicable labor legislation regarding working hours. * Ensure compliance with all service standards set by the company, the brand, and certifying bodies, maintaining the expected level of excellence. * Supervise and continuously train the Governance team, monitoring performance and conducting regular inspections to ensure all procedures are executed per hotel standards and protocols. * Coordinate and provide technical guidance to the operational team, promoting best practices, professional development, and a collaborative work environment. * Analyze and monitor contracts related to departmental activities, ensuring adherence to agreed terms, deadlines, and quality of services delivered by third parties. * Supervise Laundry, Public Areas, and Guest Floors activities, ensuring standardization, schedule adherence, quality control, and process efficiency. * Strictly comply with and enforce safety, hygiene, and sanitary protocols mandated by the company, regulatory authorities, and certifying bodies. * Guide, monitor, and control all processes and operations under Governance responsibility, ensuring daily delivery fluency and quality. * Monitor and control departmental financial indicators — such as material consumption, budget, and operational costs — continually seeking resource optimization and sustainability. * Perform other duties of similar nature and complexity as assigned, contributing flexibility and adaptability essential to the organizational environment. **Qualifications** **General Skills:** * Passion for service; * Excellent written and verbal communication skills, and interpersonal interaction with individuals and groups; * Attention to detail, speed, and accuracy in task execution; * Results orientation: understanding business, guest, and client needs; * Ability to work cohesively with colleagues as part of a team and under minimal supervision; * Maintaining confidentiality of guest and client information, business-related data, and respective brand information; * People management; * Enthusiasm; * Organization; * Engagement; * Commitment. **Education:** * Bachelor’s degree in Tourism, Hospitality, or related fields. **Languages:** * Proficiency in Portuguese: speaking, writing, and reading (mandatory). * Proficiency in English: speaking, writing, and reading (mandatory). **Technical Qualifications:** * Specialization in services and luxury hotel governance management. * Microsoft tools: Windows, Word, Outlook, Excel, PowerPoint. * Knowledge and experience with Leading Quality Assurance (LQA) product and service standards. **Additional Information** **Work Schedule:** * Employment regime: CLT (Consolidation of Labor Laws); * Working hours: Article 62, II, CLT; * On-site work; * Health insurance; * Dental insurance; * Group life insurance; * Transportation allowance; * On-site meals; * Uniform; * Special rates for accommodation and company *outlets*. **FRAUD ALERT** Dear candidates, Minor Hotels, Tivoli Hotels \& Resorts, and Seen Restaurant \& Bar hereby issue this notice to alert applicants about fraudulent attempts involving fake job opportunities in the names of our brands. It is critical to clarify that **Minor Hotels and its subsidiaries never request any form of payment, product purchase, or service acquisition** to participate in our recruitment and selection processes. Our processes are entirely free of charge for all candidates. We recommend verifying the authenticity of the sender whenever suspicious communications are received, and contacting us directly via our brands’ official channels if in doubt. Sincerely, **Recruitment \& Selection Team** **TIVOLI HOTELS \& RESORTS** Alameda Santos 1\.437, Cerqueira César, São Paulo, Brazil, 01419\-001\. T: \+55 (11\) 3146\-5900 \| E: hr.tmbp@tivolihotels.com www.tivolihotels.com