Relationship Manager

Description

Job Summary: Responsible for developing and implementing relationship strategies with PJ (Legal Entity) clients, managing the portfolio, marketing financial products, providing financial consulting, and pursuing portfolio profitability and expansion. Key Highlights: 1. Focus on relationship building and retention of PJ (Legal Entity) cooperative members 2. Development of strategies for profitability and portfolio expansion 3. Opportunity for financial consulting and excellence in customer service **Description and Responsibilities:** **Working Hours:** **Level:** Not Specified **Employment Type:** Not Specified * Responsible for developing and implementing relationship strategies with clients, including management of product and service portfolios, supporting business teams and PA-related processes concerning PJ (Legal Entity) members, through marketing of portfolio products and services, as well as delivering financial consulting focused on cooperative members’ needs and the cooperative’s results, aiming at profitability and portfolio expansion, promoting service quality, efficiency and standardization, achievement of established targets, and offering product and service solutions aligned with customer expectations and retention within the manager’s area of responsibility. **Requirements:** **Education:** Bachelor’s degree completed in Administration, Economics, Accounting or related fields. **Certification:** ANBIMA CPA 10 or CPA 20 certification mandatory. **Skills:** Excellent verbal and written communication skills, negotiation ability, organization and planning skills. **Preferred Qualification:** Knowledge of the Legal Entity segment, documentation requirements, and credit lines. **Mandatory:** CNH (Brazilian National Driver’s License) **Main Responsibilities:** * Generate value for cooperative members, the community, and the cooperative. * Pursue relationship building and retention, increasing business volume, expanding the range of products used, and minimizing risks. * Achieve established targets by offering product and service solutions aligned with cooperative members’ expectations. * Ensure growth of the cooperative member base in accordance with established business strategies. * Monitor the evolution of the portfolio under responsibility, including product and service diversification. * Guarantee portfolio results and performance with short-, medium-, and long-term vision. * Promote offered products and services—including their advantages and benefits—addressing interest rates, terms, commercial conditions, and also the unique value proposition of cooperativism. * Provide personalized, high-quality service to cooperative members within the assigned portfolio, aiming at retention and loyalty. * Ensure all approved operations undergo analyses compliant with established policies and regulations, supported by guarantees appropriate to the business conducted. * Manage overdue collections to minimize the cooperative’s delinquency rate. * Guarantee excellence in service delivery and cooperative members’ experience. **Technical Knowledge:** 1\. Computer literacy (Microsoft Office Suite: Word, PowerPoint, Excel, Outlook) 2\. Negotiation of financial products and services 3\. Legislation governing credit cooperatives 4\. Customer service techniques 5\. Financial market 6\. Sales techniques 7\. Credit policy 8\. Regulations issued by BACEN, CVM, and ANBIMA 9\. Financial mathematics 10\. Products and services (funding and lending, bank collections, etc.) **Benefits:** No benefits specified