Support Technician (Belém/PA) – Temporary

Description

Job Summary: User technical support, diagnosis and resolution of hardware, software, and network issues, SLA monitoring, and incident logging. Key Highlights: 1. Remote and on-site technical support 2. Focus on service deadlines and quality 3. Interaction with internal teams for escalation **Responsibilities:** * Provide user support through remote and/or on-site assistance. * Diagnose and resolve technical issues related to hardware, software, operating systems, and networks. * Monitor and ensure compliance with established SLAs. * Log incidents, activities performed, and execution time in the ticketing system. * Interact with internal teams for technical support, issue handling, or incident escalation. ### **What We Are Looking For?** * Completed high school education and at least 50% completion of a higher education degree in IT or a professional technical course in Information Technology. * Certification or participation in a microcomputer assembly and configuration course with a minimum duration of 20 hours. * Proficiency in Microsoft Office tools, Windows operating systems, and networking. * Analytical, organized profile with strong problem-solving skills. * Ability to work under pressure, with focus on deadlines and service quality. ### **Desirable Certifications** * ITIL Foundation V3 or higher. * Microsoft MD\-100 and MD\-101\. * HDI SCA or HDI CSR. ### **Advantages** * Experience in contracts, projects, or government environments. * Familiarity with ticketing and support management tools. * Strong interpersonal communication and teamwork skills. ### **Knowledge and Skills** * End-user technical support. * Hardware and software troubleshooting. * Windows operating systems. * Microsoft Office suite. * Networking and connectivity. * Ticket management and SLAs. **Benefits:** * Meal Allowance or Food Voucher; * Transportation Voucher;