IT Infrastructure Assistant

Description

Job Summary: The IT Infrastructure Assistant will be responsible for user account management, system administration, incident handling, asset control, and technical support to users. Key Highlights: 1. Active Directory and Google Workspace account management 2. First-level technical support to users 3. Installation and maintenance of Windows/Linux workstations **The professional will serve as an IT Infrastructure Assistant, responsible for:** * Managing user accounts in Active Directory (creation, modification, deactivation, groups, and permissions); * Administering accounts and permissions in Google Workspace; * Handling service requests, ensuring correct categorization, prioritization, and status updates; * Meeting defined SLAs for first-level support; * Performing Windows and Linux asset control and inventory; * Installing, configuring, and performing basic maintenance on Windows and Linux workstations; * Providing first-level technical support to internal users; * Executing documented procedures on Windows and Linux servers; * Validating basic server services (service status, connectivity, resource usage); * Collecting initial logs for analysis and escalation; * Recording detailed technical diagnostics in service requests; * Applying basic security policies and access controls; * Documenting operational procedures and performed updates; * Escalating incidents to higher levels with a structured preliminary diagnosis. **Required Qualifications:** * Administrative knowledge of Windows 10/11, Windows Server, and Linux; * Basic knowledge of Active Directory and Google Workspace; * Familiarity with ITSM tools (Jira); * Basic networking knowledge (TCP/IP, DNS, DHCP, basic connectivity, VPN); * Fundamental understanding of infrastructure and security. **Work Location:** On-site (Curitiba – PR). **Working Hours:** Monday to Friday, from 12:12 PM to 8:00 PM, and Saturdays from 8:00 AM to 2:00 PM. **In addition, we offer:** * Going to have an in-person team event? Then let’s go with Transportation Allowance to ensure your smooth takeoff. * Feeling hungry? Here we provide the Flash Card, giving you the freedom to use your meal allowance however you prefer—meal or groceries! **Health is \#seriousbusiness, so let’s take care of ourselves. For this, we offer:** * Health Insurance (including dependents, with co-payment) * Health and Well-being Program, with access to the Totalpass platform * Life Insurance * Annual flu vaccination subsidy to help prevent colds and flu **And there’s even more:** * Childcare Assistance; * No dress code: be yourself here; * Home office expense assistance to help cover related costs; * Internal training sessions and workshops; * Discount network and agreements with various institutions such as universities and language schools; * Referral Program (Indica\+); * Diversity, inclusion, and belonging. ‍ Compensation: R$2\.500,00 per month Benefits: * Medical assistance * Dental assistance * Childcare assistance * Commercial discount agreements * Life insurance * Meal allowance * Food allowance * Transportation allowance Work Location: On-site