Housekeeping Assistant

Description

Job Summary: The Housekeeping Assistant is responsible for managing all aspects of the Housekeeping department and assisting in ensuring the best service to guests. Key Highlights: 1. Maintain high standards of the brand and certifiers 2. Focus on daily cleaning procedures 3. Attention to detail and commitment to service quality **Company Description** **About the company:** Minor Hotels owns, manages, and operates a diverse portfolio of over 530 hotels, resorts, and branded residences across six continents. Flexible and adaptable to market trends, we drive growth through our eight hotel brands, along with a suite of related hospitality businesses and strategic partnerships with other leading hotel brands worldwide. Led by the authentic luxury of our flagship brand, Anantara Hotels, Resorts & Spas, Minor Hotels has established itself as a global force in the hospitality industry. The continuous growth of Anantara and Avani Hotels & Resorts, and the acquisition of brands such as Tivoli Hotels & Resorts, Oaks Hotels, Resorts & Suites, NH Hotels, nhow Hotels, NH Collection, and Elewana have positioned us in key markets worldwide. Minor Hotels is part of the publicly listed Minor International (MINT) — one of the largest hospitality and leisure companies in the Asia-Pacific region. MINT is also known for its international retail and lifestyle brands, and its subsidiary, Minor Food Group, is one of the world’s largest restaurant companies, with over 2.100 outlets across 20 countries. For additional information, visit: www.minorhotels.com **About the brand:** One of Minor Hotels’ brands, Tivoli Hotels & Resorts was founded in 1933 with the opening of Tivoli Avenida Liberdade Lisboa, one of Lisbon’s most iconic hotels in Lisbon, Portugal. With over 85 years of experience, Tivoli distinguishes itself through a portfolio of unique and authentic properties, each with distinct personalities, sharing an elegant and timeless ambiance reflecting the savoir-faire of generations of hoteliers. Tivoli is part of the Minor Hotels group and currently operates over 20 properties in Portugal, Brazil, Spain, Italy, China, the Netherlands, and Qatar. Whether in cosmopolitan cities, romantic retreats, or idyllic beaches, Tivoli invites you to live like a local in these destinations — in luxurious contemporary or historic hotels, welcoming guests and customers warmly and authentically. **About the hotel:** Tivoli Maiorana arrives in Belém to celebrate the union between the city’s rich history and Tivoli’s excellence in hospitality. Located in the heart of Pará’s capital, the hotel invites every guest to experience a unique journey where Amazonian tradition meets contemporary comfort and sophistication. Belém, the "Metropolis of the Amazon," is a vibrant city with exceptionally rich historical and cultural heritage. Tivoli Maiorana Belém Pará is strategically situated to explore the city’s charms — from the iconic Ver-o-Peso Market, with its exotic colors and flavors, to the historic center, featuring colonial mansions and centuries-old churches. Tivoli Maiorana Belém will offer a variety of gastronomic options across its restaurants and bars, celebrating the diversity of local and international cuisine. Additionally, the hotel features Seen Belém restaurant on the rooftop, offering panoramic views of the city. For relaxation, the Anantara Spa will provide treatments inspired by Thai traditions and the Amazonian nature, and a modern fitness center will be available for guests, alongside swimming pools for leisure. At Tivoli Maiorana, every detail is being thoughtfully considered to deliver an unforgettable stay. Whether for leisure or business travel, Tivoli Maiorana Belém Pará represents the perfect starting point to explore Belém’s wonders. Discover the beauty of the Amazon, the richness of Pará’s culture, and the sophistication of the Tivoli brand in this enchanting destination. View this and other opportunities available at Minor Hotels’ properties in Brazil: https://bit.ly/Minor-VagasTivoliBrazil **TIVOLI MAIORANA BELÉM PARÁ** Rua Gaspar Viana 485, Campina, Belém, Pará, Brazil, 66010-060 E: hr.tmbp@tivolihotels.com www.tivolihotels.com www.minorhotels.com **Job Description** As Housekeeping Assistant at Tivoli Maiorana Belém, you will be responsible for managing all aspects and functions of the Housekeeping department, in accordance with company, brand, and certifier standards. You will lead, implement, and maintain a service and management philosophy that serves as a guide for department staff and assist, when necessary, to ensure the best service to hotel guests and customers. **Brief description of responsibilities:** * Maintain comprehensive knowledge of and comply with all departmental policies, service procedures, and standards; * Ensure brand and certifier standards are maintained at a superior level in your daily activities; * Attend daily briefings punctually at the time scheduled by the housekeeping supervisor to review routines and upcoming events; * Be responsible for all equipment and accessories required to perform your duties; * Perform cleaning of guest public areas and common areas, according to established procedures; * Maintain organization and focus on daily cleaning procedures (floor, carpet, and common area cleaning) throughout the hotel; * Clean glass doors and windows; * Clean corridor walls and moldings, as well as public areas; * Clean both the interior and exterior of trash bins in public areas; * Maintain routine cleaning of offices; * Remove trash from corridors and common areas, practicing proper segregation and selective waste collection; * Clean stairs, elevators, doors, walls, and ceilings; * Clean fire extinguishers, light fixtures, walls, and floors; * Keep general hotel areas clean, as assigned by your immediate supervisor: restaurants, lobby bar, front desk, restrooms, administrative areas, spa, fitness center, pool area, and event spaces; * Carry out tasks with attention and discipline, adhering to hygiene and occupational safety regulations; * Other duties as required by the department. **Qualifications** **General Skills:** * Passion for service; * Excellent written and verbal communication skills, and interpersonal interaction with individuals and groups; * Attention to detail, speed, and accuracy in task execution; * Results orientation: understanding business, guest, and customer needs; * Ability to work cohesively with colleagues as part of a team, with minimal supervision; * Maintain confidentiality of guest and customer information, business-related data, and associated brand information; * People management; * Enthusiasm; * Organization; * Engagement; * Commitment. **Education:** * Completed high school education. **Languages:** * Proficiency in Portuguese for communication: speaking, writing, and reading (mandatory). **Technical Qualifications:** * Attention to detail and commitment to service quality; * Technical training and knowledge of hotel housekeeping departments will be considered an advantage. **Additional Information** **Work Schedule:** * Employment type: CLT (Consolidation of Labor Laws); * Working hours: 08:00–16:20, 15:00–23:10, or 23:00–06:35; * Work rotation: 6 days on / 1 day off (weekly day off scheduled in rotation); * On-site work; * Health insurance; * Dental insurance; * Group life insurance; * Transportation allowance; * On-site meals; * Uniform; * Special rates for accommodation and company *outlets*. **FRAUD ALERT** Dear candidates, Minor Hotels, Tivoli Hotels & Resorts, and Seen Restaurant & Bar hereby issue this notice to alert applicants about fraudulent attempts involving fake job opportunities under the names of our brands. It is essential to clarify that **Minor Hotels and its subsidiaries never request any payment, product purchase, or service acquisition** as part of their recruitment and selection processes. Our recruitment processes are entirely free of charge for all candidates. We recommend that, upon receiving suspicious communications, you always verify the authenticity of the sender and, if in doubt, contact us directly through our brands’ official channels. Sincerely, **Recruitment & Selection Team** **TIVOLI HOTELS & RESORTS** Alameda Santos 1.437, Cerqueira César, São Paulo, Brazil, 01419-001. T: +55 (11) 3146-5900 | E: hr.tmbp@tivolihotels.com www.tivolihotels.com