Operational Supervisor

Description

Job Summary: We are seeking a Customer Service Supervisor to manage daily operations, optimize processes, and lead a team, ensuring high-quality support. Key Highlights: 1. Call center operations supervision 2. Guarantee of customer satisfaction and high-quality support 3. Team leadership for efficient services **Job Description** We are hiring a Customer Service Supervisor to join our team in the Greater São Paulo region. This temporary position requires supervision of daily call center operations, ensuring high standards of customer support quality. Responsibilities include resolving operational issues, ensuring customer satisfaction, optimizing customer service processes, and leading a team to deliver efficient services. This is an on-site position requiring availability to work in a collaborative and strategic environment. **Qualifications** * **Supervisory Skills:** Prior experience supervising teams and managing operations in a customer service environment is required. * **Customer Satisfaction and Support:** Must possess skills to implement strategies ensuring customer satisfaction and delivering efficient, proactive support. * **Customer Service Management:** Familiarity with customer service management practices and ability to identify areas for continuous improvement in processes and user experience. * Additional qualifications considered as advantages include ability to handle high-pressure situations, a degree in Business Administration, Management, or related fields, and fluency in English. Job Types: Full\-time, Commission Pay: R$4,500\.00 \- R$6,000\.00 per month