Senior Benefits Analyst

Description

Job Summary: Professional to provide high-standard service to beneficiaries, manage passwords and appointments, and clarify issues related to insurable benefits processes. Key Highlights: 1. High-standard service to beneficiaries 2. Password and appointment management 3. Clarifications regarding reimbursement processes and waiting periods A benefits management company is seeking a Senior Benefits Analyst in Niterói. **Responsibilities:** Provide high-standard service to beneficiaries of SME client portfolios, clarifying doubts about insurable benefits. Manage beneficiary and responsible-party access passwords for operator portals and internal systems. Schedule appointments and provide guidance regarding the use of the accredited healthcare and dental network. Clarify reimbursement processes, co-payments, waiting periods, and contractual plan rules. Perform billing activities and verify billing information related to insurable benefits. Register, update, and process beneficiary records in the company’s systems. Guide beneficiaries and HR departments on the accredited network, coverage, and procedures. Record service interactions, requests, and follow-ups in systems and spreadsheets, ensuring a complete history and traceability of all interactions. Position based in Rio de Janeiro / RJ. Previous experience as a Compensation Analyst, Benefits Specialist, Benefits Coordinator, or Compensation Analyst may indicate suitability for some of the responsibilities associated with this position. Bachelor’s degree required. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Food Allowance * Meal Voucher * Health Insurance * Dental Insurance * Life Insurance * Birthday Day Off * Gympass **Additional Information:** * Employment Type: Hybrid – Hybrid work model. * Candidates from São Gonçalo, Rio de Janeiro, or Duque de Caxias are also eligible for this position. * Duration: Full-time * Working Hours: To be determined.