FINANCIAL AGENT

Description

Job Summary: The professional will deliver excellent customer service, advising clients on vehicle repair services and contributing to the revenue and productivity of the technical assistance and parts department. Key Highlights: 1. Customer service focused on satisfaction and excellence 2. Needs analysis and quotation preparation 3. Opportunity to work at a Great Place to Work (GPTW) Deliver excellent customer service by advising clients on necessary vehicle repair services, contribute to the revenue and productivity of the technical assistance and parts department, and meet established and agreed-upon deadlines. **Unit: Cometa Motocenter** **Responsibilities and Duties** * Receive and serve customers, handle phone calls and corporate WhatsApp, and schedule appointments when required. * Analyze external customers’ needs, prepare quotations, and monitor order issuance. * Check and update customer registration data as needed. * Recommend parts that work in conjunction with those requested, clarifying their operation, features, and payment terms. * Perform the reception checklist according to the manufacturer’s service standards. * Ensure that all services with deadlines exceeding 30 days have the deadline extension agreement signed by the customer. * Provide interior vehicle protection. And other duties related to the role. **Requirements and Qualifications** **What you need:** * Completed high school education * Proficiency in Microsoft Office suite * Experience in customer service * Basic knowledge of negotiation techniques **Who inspires us?** **Someone who believes in and identifies with our culture:** * Enjoys delivering outstanding service and cares about customer satisfaction. * Is proactive and demonstrates a strong sense of responsibility. * Brings ideas, shows initiative, and solves problems creatively. * Has an interest in technology and is always willing to learn. * Adapts easily to change and new challenges. * Is organized and communicates clearly. **Additional Information** **Salary: R$** **1\.778,56** **Our Key Benefits:** **Health:** We offer health insurance. **Recognition and Celebration:** We value special moments through recognition, maternity/paternity kits, Father’s Day, Mother’s Day, and Easter gifts. **Continuous Development:** Access to our library and ongoing training to advance your career. **Financial Benefits:** Meal allowance, discounts on parts and products, and up to a 15th-month salary per our policy. **Simplified Connectivity:** Free Wi\-Fi to facilitate your daily routine. **Special Moments:** Champion gatherings to celebrate achievements per our policy, plus a birthday day off. **Festive Gifts:** Receive a special Christmas kit to end the year joyfully. And more... At Grupo Cometa, we work to turn dreams into reality. **"Passion for Service" is not just a slogan—it’s a mindset and a way of acting!** We are an innovative group of companies with human-centered management focused on the future. With excellent infrastructure and a welcoming work environment, we proudly rank among the best companies to work for, recognized by Great Place to Work (GPTW). We value our employees through recognition policies, attractive benefits, and professional development opportunities. We seek professionals passionate about their work, committed, and who act with professionalism, ownership mindset, determination, and ethics. If you thrive on challenges and wish to join a team that values every talent, grow with us! Learn more about the companies within Grupo Cometa: https://www.viacometa.com.br/