Job Summary: We are seeking communicative, organized, and proactive Customer Service Representatives to work at an authorized technical service center, providing in-person and digital customer service while supporting administrative tasks. Key Highlights: 1. In-person and digital customer service with courtesy and efficiency 2. Opportunity for professional growth in a solid and expanding company 3. Seeking candidates with strong communication skills, organizational ability, proactivity, and commitment We are the **EXPRESS GROUP**, a network of authorized **SAMSUNG** technical service centers with over **10 years of market experience**. Originating in **Belo Horizonte**, we are actively expanding and have now arrived in **João Pessoa**, broadening our team with new opportunities. We are looking for **Customer Service Representatives** who enjoy interacting with people and possess a **communicative, organized, proactive, and committed** profile to join our unit. **Main Responsibilities:** * Provide courteous and efficient in-person and digital customer service; * Create, monitor, and close **Service Orders**; * Guide customers regarding repair timelines, procedures, and status updates; * Update information in internal systems and support unit administrative routines; * Follow company- and manufacturer-defined service workflows and standards. ✅ **What We Are Looking For:** * Strong verbal and written communication skills; * Basic computer knowledge (Proficiency in Microsoft Office is a plus); * Organizational skills, attention to detail, and customer focus; * Prior experience in customer service is considered an advantage. **Join the EXPRESS GROUP!** If you seek professional growth within a solid, expanding company offering development opportunities, this position is for you. Employment Type: Full-time CLT Compensation: R$1.780,00 – R$2.000,00 per month Benefits: * Meal allowance * Transportation allowance