FWA Operator

Description

Job Summary: An FWA Operator is responsible for collecting geographic information, installing and maintaining equipment, retrieving equipment upon service cancellation, and providing customer support for Fixed Wireless Access (FWA) services. Key Highlights: 1. Effective customer service and essential support to ensure continuity of FWA services 2. Personal and professional development in a collaborative environment 3. Taking ownership of your career in both horizontal and vertical organizational structures We are seeking an **FWA Operator** to collect geographic location data for installation and maintenance of services, retrieve equipment upon service cancellation, and update customer registration records with information provided by customers—such as phone numbers and new addresses. Additionally, the operator clarifies billing-related inquiries and provides guidance on customer reactivation, ensuring effective service delivery and necessary support for uninterrupted FWA operations. If you are an attentive professional who delights customers and demonstrates strong ownership, Brisanet is the right place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Actively participate in meetings and organizational commitments when requested; * Use individual and collective safety equipment when required; * Operate company vehicles when necessary; * Perform other duties related to the position, as needed by the department and per leadership direction; * Perform initial and reconfiguration of FWA equipment, ensuring full operational readiness and alignment with the company’s technical standards, while also providing basic technical support to resolve connectivity and service performance issues; * Deliver payment bills to customers when required; * Collect and enter geographic location data into the internal mapping system; * Clarify customer inquiries when required; * Visit registered addresses to negotiate outstanding debts, aiming to retain customers and reactivate services; * Collect customer data—including phone numbers and new addresses—for registration updates; * Upon service cancellation, retrieve Brisanet equipment, return devices to inventory, and request customer signature on the Equipment Retrieval Form when required. **Requirements and Qualifications** * Completed high school education; * Basic knowledge of telecommunications, networking, or related fields; * Familiarity with the city’s geography; * Customer service experience. **Preferred Qualifications:** * Defensive driving certification; * Proficiency with Google tools (Sheets, Docs) **Additional Information** * A workplace culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional growth; * A flat and hierarchical structure—meaning you are the protagonist of your own career!; * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment health insurance plan; * Dental plan; * Life insurance; * Childcare allowance; * Dependent PCD allowance; * Payroll-deductible loan (available after 6 months); * Up to 50% discount on Brisanet internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at higher education institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality internet at affordable prices to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—actively contributing to Brazil’s digital transformation.