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Indeed
Customer Relationship Specialist I
### **JOB OPENING | Customer Relationship Specialist I** **South Zone – São Paulo (On-site)** If you enjoy helping people, have a problem-solving mindset, and are interested in technology and services, this opportunity is for you! ### **Your mission on the team** Deliver excellent customer service by providing **technical support via voice, chat, and email**, ensuring end-to-end resolution of customer requests with quality, empathy, and agility. ### **Key responsibilities** * Identify customer needs and present clear, objective solutions aligned with product procedures; * Handle diverse technical and operational requests during each interaction; * Record and manage cases in the system, ensuring data accuracy and quality; * Contribute to delivering a positive and solution-oriented customer experience. ### **✅ What we’re looking for** * Minimum age: 18 years old; * Completed high school education; * Intermediate computer skills and proficient typing; * Contact center experience preferred, especially in merchant acquiring; * Technical support experience is a plus; * Easy access to the South Zone. ### **What we offer** * **Salary:** R$ 1.518,00 * **Workload:** 180 hours per month * **Schedule:** 6 days on / 1 day off, with rotating days off (Saturday or Sunday) * **Available shifts:** * 2:20 PM to 8:40 PM * 3:40 PM to 10:00 PM ✨ If you seek **job stability, professional development, and the chance to join a solid, well-established company**, come build your career with us! Minimum Education Level: High School (Secondary Education) * Commercial discounts * Career development plan * Pet care plan * Childcare allowance * Partnership programs * Commuter pass * Dental care plan * Life insurance * Meal voucher * Family health plan
Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil
R$1,518/month
Indeed
HR Assistant
Rocha Telecom is one of the leading authorized resellers of the telecommunications operator TIM, offering a wide range of telecom-related services and products, including mobile plans, internet, mobile devices, and accessories. We are committed to delivering innovative solutions and exceptional customer service. The HR Assistant will be responsible for supporting administrative and operational activities within the HR department, ensuring compliance with company policies and current labor legislation. Responsibilities and Duties Key Activities: Responsible for assisting with all HR department processes: Employee vacations; Hiring; Termination; Benefits administration; Timekeeping control; Medical assistance; Requirements and Qualifications Requirements: Completed or ongoing undergraduate degree in Administration, HR, or related fields; Prior experience or exposure to administrative/HR routines is desirable; Basic knowledge of labor legislation and computer skills; Organizational skills, attention to detail, and ability to work collaboratively. Additional Information THE COMPANY OFFERS: Salary: BRL 2,077.00; Meal allowance paid via CAJU card: BRL 450.00; Mobility allowance: BRL 110.00 or transportation voucher; Profit-sharing program (PLR); Travel benefits: Férias&Co https://ferias.co/; Medical assistance (telemedicine) and psychological support; Wellhub; Day Off. Founded in May 2010, Rocha Telecom is currently the largest TIM S/A reseller network in the state of São Paulo. Our main products and services include: sales of mobile phones, voice and data plans, accessories, and insurance against breakage, theft, and robbery. Our goal is to become the top-performing reseller network in terms of service quality within TIM and the customers’ first choice when considering TIM in the cities where we operate—continuously investing in value creation for both our customers and employees.
R. Aymorés, 9 - Vila Antarctica, Bauru - SP, 17013-221, Brazil
R$2,077/month
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