Front Desk Agent

Description

Job Summary: Hotel front desk professional ensuring excellent service, organization, and guest satisfaction at the Tryp by Wyndham Hotel. Key Highlights: 1. Opportunity for growth within a solid and engaged team. 2. Dynamic involvement in check-in/check-out and guest service. 3. Focus on quality and customer satisfaction in a hotel environment. Salary: BRL 3,009.32 Meal Allowance: BRL 400.00 + Full Medical Coverage Paid by the Company (only co-payment borne by the employee) + Full Dental Coverage Paid by the Company Schedule: 3:00 PM to 11:20 PM Tryp by Wyndham Hotel is a benchmark for accommodation quality and service excellence. We are seeking professionals eager to grow with us and committed to joining a strong, dedicated team. **Prerequisites:** * Interpersonal skills; * Proactivity; * Commitment to quality standards and professional appearance; * Experience in the hospitality industry; * Agility; * Organization; * Communication. **Responsibilities** * Perform **check-in and check-out** efficiently, courteously, and in accordance with service standards. * Assist guests by providing information and resolving requests. * Enter, update, and maintain guest data in the system. * Monitor reservations, room availability, and individual guest needs. * Maintain an organized and welcoming lobby, ensuring an excellent first impression. * Collaborate with other departments to ensure an outstanding guest experience. * Track guest requests to ensure satisfaction and well-being. * Comply with operational procedures, internal policies, and standards. **Requirements:** * Experience in front desk or customer service (preferred). * Strong communication skills and professional demeanor. * Organizational skills, agility, and attention to detail. * Basic computer literacy; knowledge of hotel management systems is a plus. * Availability to work rotating shifts. Employment Type: Permanent CLT Contract Compensation: BRL 3,009.32 per month Benefits: * Medical insurance * Dental insurance * Life insurance * Meal allowance * Transportation allowance Experience: * Customer service (mandatory) Language: * English (preferred)